Enablement Lead, Hotels

Crystal Equation Corporation; San Francisco (CA); Remote; USD 109,000 - 116,000; Part time

Benefits offered by this job

Benefits package including PTO and ins

401K participation

Parental leave

Job summary

Crystal Equation Corporation seeks an experienced Enablement Program Manager to support the Hotels team in a remote contract role. You will develop training programs, optimize our learning tech stack, and scale hotel partnerships globally.

The ideal candidate has 5+ years in enablement/L&D with hands-on Salesforce and course authoring experience, plus familiarity with Highspot, Articulate, Looker, and Looker. You will thrive in a fast-paced environment and drive measurable learning outcomes.

Qualifications

• 5+ years in enablement, L&D, or sales operations with Salesforce experience
• Ability to read Salesforce structures and communicate downstream impact
• Experience creating quick reference guides, one-pagers, and short videos
• Hands-on course authoring and content ops experience with tools like Articulate
• Experience publishing, organizing, and tracking content in Highspot or similar platforms
• Familiarity with AI-enabled workflows and scalable enablement programs

Responsibilities

• Own and develop the Salesforce resource library for field teams
• Track Salesforce changes and update resources proactively
• Collaborate with Salesforce admins and ops to anticipate shipping changes
• Support enablement for major tool launches and content requirements
• Build role-based resources for Market Managers, Market Associates, and Account Executives
• Support onboarding program administration across teams

Skills

Enablement

Content creation

Problem solving

Cross-functional collaboration

Communication

Tools

Articulate

Highspot

Gong

Salesforce

Looker

Slack

Google Workspace

Asana

Airtable

Job description

Enablement Lead, Hotels Remote

We’re looking for an experienced Enablement Program Manager to support the Hotels team. This is a contract position ideal for someone who:

• Thrives in fast-paced environments that require scrappy solutions
• Loves building learning experiences that drive results
• Has a passion for enabling evolving technology and tools
• Can jump in to make an immediate impact

You’ll work closely with our Senior Enablement Program Manager to develop and deliver training programs, optimize our learning tech stack, and support our go-to-market teams as they scale hotel partnerships globally.

Responsibilities

• Own and develop the Salesforce resource library for our field teams: process step-by-steps, quick reference guides, job aids, and short live sessions
• Track what’s changing in our Salesforce environment and get ahead of it. When a workflow changes, find every affected resource and update it before the team notices
• Work with our Salesforce admins and ops counterparts so you know what’s shipping before it ships
• Support enablement for major tooling and process launches; expect fast turnarounds and requirements that move programs and content
• Build role-based resources for Market Managers, Market Associates, and Account Executives: pitch narrative, talking points, playbooks, objection handling, certifications, mock calls
• Support administering our new hire onboarding program: access requests, toolkit updates, scheduling, and follow-through across several teams

Requirements

• Salesforce enablement, hands on. 5+ years in enablement, L&D, or sales operations, with at least 3 spent enabling a sales team on Salesforce
• You can navigate an org, understand how objects, fields, record types, and stages relate, read a report, and tell an admin what a proposed change will do to your documentation downstream
• Just-in-time content, not only courses. One-pagers, quick reference guides, short videos, in-tool guidance
• Send two or three samples with your application, ideally including one thing you wrote to explain a system change
• Course authoring and content ops. Hands-on experience with a tool like Articulate, plus a content platform like Highspot for publishing, organizing, managing access, and tracking usage. Ownership you can point to. You are experienced running programs end to end with a weekly check-in and no one reviewing drafts in between
• AI in your workflow, with your judgment on top. You use AI to move faster and have a passion for experimentation and scaling what works
• Comfortable in a typical tech stack: Salesforce, Slack, Google Workspace, Asana, Airtable, Looker
• A solutions-oriented mindset. When you spot a problem, you come with ideas to fix it

Nice to Have

• Hospitality, travel, or marketplace business experience
• Highspot and Gong specifically
• Instructional design training or an L&D background at a SaaS company or Marketplace company
• Supporting teams across multiple regions

Who You Are

You’re someone who gets energized by solving problems and making things work better.

You don’t wait to be told what to do—you see what needs to happen and take initiative.

You’re comfortable working independently but know when to ask questions.

You appreciate well-organized systems and enjoy creating structure where it’s needed.

You thrive when you can see the direct impact of your work on people’s success, and you’re excited about helping a team scale efficiently.

Pay range is $79- $84 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

THE PROMISES WE MAKE

At Crystal Equation, we empower people and advance technology initiatives by building trust.

Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start.

We will serve to empower you along the way and provide the path for your professional journey.

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