Enablement Engineer - TAC & Cloud Security

Palo Alto Networks; Plano (TX); Remote; USD 123,200 - 199,100; Full time

Benefits offered by this job

Competitive salary

Stock options

Health benefits

Job summary

A cybersecurity company is seeking an experienced Enablement Engineer to support and enhance technical training within their hybrid team. The ideal candidate will have over 7 years of support experience, strong scripting and technical skills, and the ability to communicate effectively across various teams. This role involves developing training materials, assisting with product development, and ensuring customer success by providing ongoing technical support. Competitive compensation and benefits included.

Qualifications

• 7+ years in support roles with global customers.
• Experience as an Enablement Engineer is a plus.
• Strong proficiency in Linux and Windows operating systems.

Responsibilities

• Assist with Q&A and structured training for TAC teams.
• Ownership of critical issues and communication with case owners.
• Develop training materials for TAC on new products.

Skills

Support experience

Excellent communication skills

Scripting skills (JS/Python/Powershell)

Kubernetes implementation experience

Job description

A cybersecurity company is seeking an experienced Enablement Engineer to support and enhance technical training within their hybrid team. The ideal candidate will have over 7 years of support experience, strong scripting and technical skills, and the ability to communicate effectively across various teams. This role involves developing training materials, assisting with product development, and ensuring customer success by providing ongoing technical support. Competitive compensation and benefits included.