EMT Transport Coordinator - Days

HCA Healthcare; Denver (CO); On-site; USD 26,000 - 39,000; Full time

Job summary

HCA HealthOne is seeking an EMT Transport Coordinator to coordinate medical transport across facilities. The role involves dispatching assets, coordinating third-party vendors, and documenting patient information to ensure safe transfers.

Qualified candidates will have a high school diploma or GED, healthcare experience preferred, and strong communication skills. EMTALA awareness, data entry, and teamwork are important in this role.

Qualifications

• High School Diploma or GED required.
• Associate degree or higher preferred.
• Prefer experience in a healthcare setting (Acute Hospital, Outpatient Clinic, etc.).
• Prefer experience in call center/communications or dispatch center.
• EMT Certification preferred.
• Possess good communication skills and cooperate positively with team members.
• Ability to comfortably use multiple computer-based programs and applications, often simultaneously.
• Ability to take initiative and act on multiple tasks.
• Ability to demonstrate good judgment, use critical thinking skills, and follow procedures.

Responsibilities

• Receive medical transportation requests and coordinate transport through third-party vendor coordination and dispatch of medical transport assets.
• Use technology tools to document patient information, dispatch medical transport assets, and monitor transport progress.
• Respond to phone calls with a sense of urgency and demonstrate good customer service skills.
• Receive and maintain EMTALA education to prevent and identify risk to facility.
• Establish and maintain knowledge of facility medical staff, services and specialized programs.
• Enter and support data entry for monitoring and reporting on calls, admissions and transports.

Skills

Customer service

Communication

Team collaboration

Multitasking

Critical thinking

Education

High School Diploma or GED

Associate degree or higher

Job description

Hourly Wage Estimate: $18.75 - $28.13 / hour

Learn More About The Benefits Offered For This Job.

The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

Do you want to join an organization that invests in you as an EMT Transport Coordinator? At HCA HealthOne, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Job Summary And Qualifications

The Transport Coordinator is responsible for the facilitation of medical transport for all HCA Healthcare facilities through dispatching of medical transport assets or coordination of third-party vendors. The position collects clinical information related to patient transport requests and facilitates the patient’s movement by matching the patient’s clinical needs to the appropriate resource with capability. The Transport Coordinator will collaborate with other areas of the Patient Logistics Center (PLC) and facilities regarding patient needs for medical transportation. This position will use customer service skills and professional communication standards to positively interact with peers, customers, and supervisors.

What you will do in this role:

• Receive medical transportation requests and coordinate transport through third-party vendor coordination and dispatch of medical transport assets
• Use technology tools to document patient information, dispatch medical transport assets, and monitor transport progress
• Respond to phone calls with a sense of urgency and demonstrate good customer service skills
• Receive and maintain EMTALA education to prevent and identify risk to facility
• Establish and maintain a high degree of awareness and knowledge of facility medical staff, services and specialized programs
• Enter and supports data entry for accurate monitoring and reporting on all key indicators related to calls, admissions and transports
• Ensure patient rights and confidentiality are maintained
• Participate as an active and collaborative member of the multidisciplinary team
• Participate in monthly staff meetings
• Deal effectively with dissatisfied customers and escalated cases to leadership
• Complete additional duties as assigned

What requirements you will need:

• High School Diploma or GED required
• Associate degree or higher preferred
• Prefer experience in a healthcare setting (Acute Hospital, Outpatient Clinic, etc.)
• Prefer experience in call center/communications or dispatch center
• EMT Certification preferred
• Possess good communication skills and cooperate positively with team members
• Ability to comfortably use multiple computer-based programs and applications, often simultaneously
• Ability to take initiative and act on multiple tasks
• Ability to demonstrate good judgment, use critical thinking skills, and follow procedures