EMT-Trained Outpatient Care Technician

Boston Health Care for the Homeless Program; Boston (MA); On-site; USD 58,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

403B retirement

Pre-tax MBTA pass

Bilingual proficiency bonus

Job summary

Boston Health Care for the Homeless Program (BHCHP) is seeking an Outpatient Technician (EMT-Trained) to provide essential clinical and administrative support in a fast-paced outpatient clinic serving individuals residing in emergency shelters.

You will perform intake, triage, vital signs, and bedside support, respond to emergencies with clinic staff, and help maintain continuity of care while delivering trauma-informed, dignified care to a highly vulnerable population.

Qualifications

• Current Emergency Medical Responder certification is required.
• BLS certification required.
• 1+ years of emergency response or EMS experience.
• Strong interpersonal and communication skills in high-stress environments.
• Bilingual (Spanish or Haitian Creole) preferred.
• Training in de-escalation and crisis management.
• Experience with underserved or homeless populations; familiarity with substance use and behavioral health.
• Cultural awareness and crisis intervention skills.
• Ability to work in a team, be flexible, multitask.

Responsibilities

• Perform patient intake duties, verifying patient information, scheduling patients in EPIC and checking patients in, verifying patient insurance.
• Obtain and document vital signs (e.g., blood pressure, heart rate, temperature, oxygen saturation).
• Conduct initial triage at clinic entry to assess urgency of care needs and prioritize appropriately.
• Provide trauma-informed, patient-centered care and direct clinical support to clinic staff during patient care activities.
• Assist with sedation monitoring and report changes promptly.
• Respond to medical emergencies within the clinic and shelter setting in coordination with clinical staff.
• Maintain accurate and timely documentation in accordance with clinic protocols.
• Support clinic workflow, organization, and patient flow to ensure efficient operations.
• Engage with clients and respond to urgent needs outside of the clinic space when nursing staff are unavailable.
• Help maintain continuity of services to minimize disruptions in care and coordination with partners.

Skills

Interpersonal skills

Communication

Team collaboration

Multitasking

Crisis management

Education

Emergency Medical Responder certification

Basic Life Support (BLS) certification

Job description

Boston Health Care for the Homeless Program (BHCHP) is seeking an Outpatient Technician (EMT-Trained) to provide essential clinical and administrative support in a fast-paced outpatient clinic serving individuals residing in emergency shelters.

You will perform intake, triage, vital signs, and bedside support, respond to emergencies with clinic staff, and help maintain continuity of care while delivering trauma-informed, dignified care to a highly vulnerable population.