EMT Dispatcher

Desacare Medical Services; New Jersey; Hybrid; USD 25,000 - 36,000; Full time

Job summary

Desacare Medical Services in New Jersey seeks a reliable EMT for a hybrid role balancing patient care and office operations. You will handle dispatching, billing, scheduling, and administrative tasks to keep the service running smoothly.

The ideal candidate has EMT-Basic (NJ) and BLS CPR, with at least 1 year of field experience and strong communication skills to coordinate with hospitals and field crews.

Qualifications

• Current EMT-Basic (or higher) certification in New Jersey.
• BLS CPR certification.
• Minimum of 1 year EMT field experience.
• Familiarity with GIS technology, GPS navigation systems, and multi-line phone systems for dispatching.
• Strong communication skills, including phone etiquette, active listening, and clear articulation.

Responsibilities

• Dispatching and communications: manage calls, triage, and coordinate ambulance deployment.
• Provide EMT-level care during peak times or staffing shortages.
• Administrative support: scheduling, inventory management, and data entry.

Skills

EMT-Basic certification

BLS CPR certification

1+ year EMT field experience

GIS familiarity

GPS navigation

Dispatch software

Data entry

Strong communication

Problem solving under pressure

Education

EMT-Basic certification (New Jersey)

Tools

GIS technology

GPS navigation systems

Multi-line phone systems

Dispatch software

Job description

Job Description

Job Description We are seeking a reliable, detail-oriented EMT who is comfortable splitting time between patient care and essential office operations. This is a hybrid role ideal for an experienced EMT who enjoys both hands‑on Ambulance transport and behind‑the‑scenes work that keeps our service running smoothly. You will serve as a key member of our small, tight‑knit team handling dispatching, billing, scheduling, and general administrative support. The ideal candidate will possess strong communication skills, attention to detail, and a proactive approach to handling various administrative tasks related to medical transportation.

Key Responsibilities

Dispatching and Communications

• Manage incoming calls using multi‑line phone systems, providing professional and courteous phone triage for emergency and non‑emergency requests
• Utilize GPS and GIS (Geographic Information Systems) tools to assist with dispatching and navigation, ensuring timely response times
• Maintain accurate data entry and transcription of patient information, incident reports, and other documentation using typing and medical terminology expertise
• Coordinate ambulance and crew deployment using dispatch software
• Maintain real‑time communication with field crews, hospitals, nursing homes, dialysis facilities, and other healthcare related agencies

Patient Care (as needed)

• Provide emergency medical care at the EMT level during peak times, special events, or staffing shortages
• Complete accurate PCRs (Patient Care Reports)

Administrative Support

• Maintain crew schedules, certifications, and compliance records
• Manage inventory of medical supplies and equipment
• Answer phones, assist walk‑in patients, and handle general office tasks
• Support quality assurance and data entry projects

Skills Required

• Current EMT-Basic (or higher) certification in New Jersey
• BLS CPR certification
• Minimum of 1 year of EMT field experience with a solid understanding of medical procedures and terminology
• Familiarity with GIS technology, GPS navigation systems, and multi‑line phone systems for efficient dispatching
• Strong communication skills, including phone etiquette, active listening, and clear articulation of information
• Excellent analysis skills for assessing situations quickly and making informed decisions under pressure
• Proficiency in data entry, transcription, and maintaining accurate records in a fast‑paced environment
• Ability to manage conflict effectively while demonstrating professionalism and empathy in all interactions

Email resume for consideration, or apply directly at

https://desacare.com/employment