EMT Dispatcher

DesaCare Medical Services; Maywood (NJ); Hybrid; USD 35,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Job summary

DesaCare Medical Services in New Jersey is seeking a reliable EMT who can split time between patient care and essential office operations in a hybrid role. You will handle dispatching, billing, scheduling, and general administrative support, thriving in a small team with strong communication and attention to detail.

The ideal candidate has EMT-Basic NJ, BLS CPR, 1 year field experience, and familiarity with GIS/GPS and multi-line phone systems.

Qualifications

• Current EMT-Basic (NJ) certification is required.
• BLS CPR certification is required.
• Minimum of 1 year EMT field experience with medical procedures knowledge.
• Familiarity with GIS, GPS, and multi-line phone systems.
• Strong communication, attention to detail, and data entry skills.

Responsibilities

• Dispatching and communications for emergency and non-emergency requests.
• Coordinate ambulance and crew deployment using dispatch software.
• Maintain accurate patient data entry and PCRs.
• Provide EMT-level care during peak times or events when needed.
• Administrative tasks: scheduling, billing, and records management.

Skills

EMT-Basic NJ

BLS CPR Certification

Communication skills

Data entry & transcription

GIS familiarity

Multi-line phone systems

Attention to detail

Teamwork & empathy

Education

Certification: EMT-Basic (NJ)

Tools

Dispatch software

GPS/NAV tools

Job description

Benefits:

• Competitive salary


• Dental insurance


• Health insurance


• Paid time off


• Training & development


• Vision insurance

We are seeking a reliable, detail-oriented EMT who is comfortable splitting time between patient care and essential office operations. This is a hybrid role ideal for an experienced EMT who enjoys both hands-on Ambulance transport and behind-the-scenes work that keeps our service running smoothly. You will serve as a key member of our small, tight-knit team handling dispatching, billing, scheduling, and general administrative support. The ideal candidate will possess strong communication skills, attention to detail, and a proactive approach to handling various administrative tasks related to medical transportation.

Key Responsibilities

Dispatching and Communications

• Manage incoming calls using multi-line phone systems, providing professional and courteous phone triage for emergency and non-emergency requests


• Utilize GPS and GIS (Geographic Information Systems) tools to assist with dispatching and navigation, ensuring timely response times


• Maintain accurate data entry and transcription of patient information, incident reports, and other documentation using typing and medical terminology expertise


• Coordinate ambulance and crew deployment using dispatch software


• Maintain real-time communication with field crews, hospitals, nursing homes, dialysis facilities, and other healthcare related agencies

Patient Care (as needed)

• Provide emergency medical care at the EMT level during peak times, special events, or staffing shortages


• Complete accurate PCRs (Patient Care Reports)

Administrative Support

• Maintain crew schedules, certifications, and compliance records


• Manage inventory of medical supplies and equipment


• Answer phones, assist walk-in patients, and handle general office tasks


• Support quality assurance and data entry projects

Skills Required

• Current EMT-Basic (or higher) certification in New Jersey


• BLS CPR certification


• Minimum of 1 year of EMT field experience with a solid understanding of medical procedures and terminology


• Familiarity with GIS technology, GPS navigation systems, and multi-line phone systems for efficient dispatching


• Strong communication skills, including phone etiquette, active listening, and clear articulation of information


• Excellent analysis skills for assessing situations quickly and making informed decisions under pressure


• Proficiency in data entry, transcription, and maintaining accurate records in a fast-paced environment


• Ability to manage conflict effectively while demonstrating professionalism and empathy in all interactions