EMT Discharge Transport Coordinator – Mid-Shift

HCA Healthcare; Plano (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) match

Tuition assistance

Wellbeing support

Job summary

Medical City Plano, part of HCA Healthcare, is seeking an EMT Transport Coordinator - Mid Shift to manage discharge transport for patients across HCA facilities. You will coordinate with hospitals and transport providers, ensuring timely, patient-centered arrangements and accurate data in the center systems.

You will collaborate with hospital staff, dispatch for transport partners, and PLC coordinators, maintaining professional communication, handling multiple calls, and updating ETAs as needed.

Qualifications

• Exceptional communication and interpersonal skills with hospital staff and transport companies.
• Knowledge of basic medical terminology relevant to transport needs.
• Proficient in Microsoft Office applications, Internet searches, and relevant data bases.
• Ability to work independently and under pressure to follow through on issues.

Responsibilities

• Performs all patient logistic center functions for arranging discharge transport in a timely, customer centered professional manner with the aid of a computer database consisting of facility service profiles and healthcare information.
• Transport coordination specific to the discharge of patients from HCA facilities.
• Establish and maintain a high degree of awareness and knowledge of hospitals within the markets served and services provided by the multiple transport companies.
• Exhibit and model exceptional customer relationship behaviors, including telephone contact with all of the call center' customer groups (i.e. any employees at the HCA hospitals, dispatch for transport companies, and fellow employees including PLC coordinators).
• Maintain professionalism and customer-centric communication with challenging callers.
• Ensures accurate and concurrent data collection and maintenance in both patient record and center workflow systems.
• Proficient in navigating and documenting in all technology platforms and other call systems as needed.
• Demonstrates the ability to handle multiple calls efficiently and prioritize need for arranging transport based on ETAs requested by facility.
• Maintain a high level of communication with HCA facilities including calling back ETAs and updating delayed ETAs after transport arranged.

Skills

Exceptional communication

Interpersonal skills

Customer service

Multitasking

Education

EMT licensure

Tools

Microsoft Office

Job description

Medical City Plano, part of HCA Healthcare, is seeking an EMT Transport Coordinator - Mid Shift to manage discharge transport for patients across HCA facilities. You will coordinate with hospitals and transport providers, ensuring timely, patient-centered arrangements and accurate data in the center systems.

You will collaborate with hospital staff, dispatch for transport partners, and PLC coordinators, maintaining professional communication, handling multiple calls, and updating ETAs as needed.