EMS System Status Management Supervisor

docgo; King of Prussia (PA); Presencial; USD 71.000 - 78.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical

Dental

Vision (with company contribution)

Paid Time Off (PTO)

Weekly pay

401k

Night shift differential

Descripción de la vacante

DocGo seeks an EMS System Status Management Supervisor in King of Prussia, PA for coordinating regional EMS operations and deploying units efficiently. You will handle incoming radio/phone communications, track CAD data, and ensure timely responses across the system.

The role demands strong communication, admin/tech support experience, EMT/EMD certification, and the ability to balance field needs with program goals. 12-hour shifts and comprehensive benefits are provided.

Formación

• High school diploma or GED required.
• 4 years of progressively responsible admin/technical support experience.
• EMT or EMD certification required.
• BLS for Healthcare Providers required.
• Paramedic certification preferred; ACLS and PALS for Paramedics.
• NIMS IS-100, 200, 700, 800 courses completed.
• Valid driver's license with acceptable driving record preferred.

Responsabilidades

• Coordinate the daily operation of the regional EMS system.
• Answer incoming radio and phone calls from field units; perform searches in CAD.
• Record information via telephone or radio in CAD or databases.
• Coordinate daily deployment of EMS units within the program.
• Track unit status; communicate for optimal service and next-call readiness.
• Monitor time on task and unit availability; ensure accountability in CAD.
• Administer and facilitate inter-facility transfers.
• Provide courteous, professional service to patients, coworkers and the public.
• Receive, prioritize, and dispatch CAD calls; provide top-tier customer service.

Conocimientos

Verbal communication

Customer service

Educación

High school diploma or GED

Associates or Bachelors preferred

Descripción del empleo

EMS System Status Management Supervisor

Pay Rate: $34.00 - $37.50 per hour, based on experience

Location : King of Prussia, PA

Employment Type: Full time

Shift type: 12 hour shifts, 6a - 6p, 36/48 pitman schedule

• Medical
• Dental
• Vision (with company contribution)
• Paid Time Off (PTO)
• Weekly pay
• 401k
• Night shift differential

About Ambulnz by DocGo

DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.

Responsibilities

• Coordinate the daily operation of the regional EMS system
• Answer incoming radio and phone calls from field units, conducts appropriate computerized searches or related services on behalf of field units or callers.
• Records information obtained via telephone or radio in CAD or appropriate databases
• Coordinates daily deployment of EMS units within the assigned program
• Tracks EMS units logged in and available for calls; communicates with units to ensure optimal service delivery and availability for the next call. Confirms unit accountability in CAD
• Follows the System Status Management posting plan
• Monitors units time on task to ensure efficiency of service
• Tracks in CAD; out-of-service time, fueling, pickups, supply restocking, vehicle issues, human factors or other status changes when applicable
• Administer and facilitate inter-facility transfers
• Monitors program for compliance with management goals and objectives
• Conduct yourself in a courteous, helpful, and professional manner at all times when dealing with patients, co-workers, supervisors and/or the public
• Receive, prioritize, and dispatch calls in CAD system
• Provide top tier customer service to medical facilities, the public, and our EMTs
• Gather and verify billing information including full patient demographics, insurance information, eligibility, and authorization required by insurance, medical necessity, and payers
• Maintain professional demeanor in office and while on the phone with customers
• Display knowledge of appropriate medical terminology and conditions
• Excellent verbal communication skills.
• Perform other duties as required/assigned.

Qualifications

• High school diploma or general education degree (GED)
• Four (4) years of progressively responsible experience in administrative or technical support
• Associates degree from an accredited university or Bachelors degree preferred
• EMT or EMD Certification required
• BLS For Healthcare Providers required
• Paramedic certification preferred
• ACLS and PALS required for Paramedics
• Ability to obtain unrestricted Bucks and Montgomery EMS Region Medical Command Status
• National Incident Management Systems (NIMS) courses IS 100, 200, 700, 800
• Valid Driver's License (minimum of 2 years) and acceptable driving record preferred

EEO/AAP Statement

DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affe...