EMS System Status Management Supervisor

Ambulnz PA LLC; King of Prussia (PA); On-site; USD 71,000 - 78,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

Weekly pay

401k

Night shift differential

Job summary

Ambulnz by DocGo in King of Prussia, PA seeks an EMS System Status Management Supervisor to coordinate daily regional EMS operations, monitor unit deployment, and ensure compliant and timely responses. You will lead dispatch coordination, data entry in CAD, and inter-facility transfers while maintaining professional client service and reporting.

EMT/paramedic credentials and NIMS training are preferred. This is a full-time role with 12-hour shifts.

Qualifications

• EMT or EMD certification required; paramedic preferred.
• High school diploma or GED required; college degree preferred.
• Experience in EMS coordination or dispatch is a plus.
• Excellent verbal communication and customer service skills.
• Ability to work 12-hour shifts and maintain professional demeanor.

Responsibilities

• Coordinate daily operation of regional EMS system.
• Answer radio and phone calls and log information in CAD.
• Oversee daily deployment and status of EMS units.
• Administer inter-facility transfers and ensure compliance.
• Provide top-tier service to medical facilities and the public.

Skills

EMT Certification

EMD Certification

BLS for Healthcare Providers

Paramedic Certification

NIMS IS-100/200/700/800

Driver's License

Communication Skills

Education

High school diploma or GED

Associates degree preferred

Bachelors degree preferred

Job description

Title: EMS System Status Management SupervisorPay Rate: $34.00 - $37.50 per hour, based on experienceLocation: King of Prussia, PAEmployment Type: Full timeShift type: 12 hour shifts, 6a - 6p, 36/48 pitman scheduleBenefits: Medical, Dental, and Vision (with company contribution), Paid Time Off (PTO), Weekly pay, 401k, Night shift differentialAbout Ambulnz by DocGo: DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.Responsibilities:Coordinate the daily operation of the regional EMS systemAnswer incoming radio and phone calls from field units, conducts appropriate computerized searches or related services on behalf of field units or callers.Records information obtained via telephone or radio in CAD or appropriate databasesCoordinates daily deployment of EMS units within the assigned programTracks EMS units logged in and available for calls; communicates with units to ensure optimal service delivery and availability for the next call. Confirms unit accountability in CADFollows the System Status Management posting planMonitors units time on task to ensure efficiency of serviceTracks in CAD; out-of-service time, fueling, pickups, supply restocking, vehicle issues, human factors or other status changes when applicableAdminister and facilitate inter-facility transfersMonitors program for compliance with management goals and objectivesConduct yourself in a courteous, helpful, and professional manner at all times when dealing with patients, co-workers, supervisors and/or the publicReceive, prioritize, and dispatch calls in CAD systemProvide top tier customer service to medical facilities, the public, and our EMTsGather and verify billing information including full patient demographics, insurance information, eligibility, and authorization required by insurance, medical necessity, and payersMaintain professional demeanor in office and while on the phone with customersDisplay knowledge of appropriate medical terminology and conditionsExcellent verbal communication skills.Perform other duties as required/assigned.Qualifications:High school diploma or general education degree (GED)Four (4) years of progressively responsible experience in administrative or technical supportAssociates degree from an accredited university or Bachelors degree preferredEMT or EMD Certification requiredBLS For Healthcare Providers requiredParamedic certification preferredACLS and PALS required for ParamedicsAbility to obtain unrestricted Bucks and Montgomery EMS Region Medical Command StatusNational Incident Management Systems (NIMS) courses IS 100, 200, 700, 800Valid Driver's License (minimum of 2 years) and acceptable driving record preferredEEO/AAP Statement: DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.