EMS Program Manager: Customer Delivery & Cross-Functional

SoloPoint Solutions, Inc.; Milwaukee (WI); On-site; USD 110,000 - 140,000; Full time

Job summary

SoloPoint Solutions, Inc. is seeking a seasoned Program Manager to lead customer programs in an electronics manufacturing setting. You will oversee order intake, scheduling, scope management, and cross-functional execution with operations, supply chain, and quality to meet delivery and cost targets.

The role requires strong customer-facing skills, cost tracking, and experience with SMT/PCBA processes. Lean manufacturing experience is a plus.

Qualifications

• Bachelor’s degree or equivalent practical experience in relevant fields.
• 5–6 years of program management experience in EMS or related electronics manufacturing.
• Experience with SMT/PCBA, PCB assembly processes (SMT and wave soldering).
• Experience managing technical customer accounts, including quoting and pricing conversations.
• Familiarity with Lean manufacturing and continuous improvement.

Responsibilities

• Own customer program execution from order intake through delivery, as the primary contact for schedule, scope, and change management.
• Track program financials including costs and quoting inputs; support pricing updates and communicate pricing changes to customers.
• Coordinate cross-functional execution across operations, scheduling, supply chain, and quality to hit delivery, cost, and performance targets.
• Lead customer communications regarding delays, product issues, and test or quality failures; drive recovery plans.
• Maintain floor-level awareness of manufacturing flow; apply SMT/PCBA process knowledge to support decisions.

Skills

Program management

EMS industry experience

Customer relationship management

PCB/SMT/PCBA knowledge

Lean manufacturing

Education

Bachelor’s degree in engineering, supply chain, business, or related field

Job description

SoloPoint Solutions, Inc. is seeking a seasoned Program Manager to lead customer programs in an electronics manufacturing setting. You will oversee order intake, scheduling, scope management, and cross-functional execution with operations, supply chain, and quality to meet delivery and cost targets.

The role requires strong customer-facing skills, cost tracking, and experience with SMT/PCBA processes. Lean manufacturing experience is a plus.