EMS Partnerships & Patient Handoff Advocate

Emerus Holdings, Inc.; El Paso (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Emerus Holdings, Inc. is seeking an EMS Liaison to act as the primary communication bridge between EMS providers and our hospitals, fostering partnerships and improving patient transfers and clinical workflows.

The role promotes quality care, adheres to HIPAA and EMTALA, and supports community outreach within our service area. The EMS Liaison will coordinate educational programs, perform site visits, and track EMS metrics to drive performance improvements while maintaining strong relationships

Qualifications

• Possess EMT, Paramedic (preferred), or other healthcare related certifications/licensure.
• 2+ years of EMS or healthcare clinical experience or business development experience preferred.
• Demonstrated ability to follow organizational compliance requirements, including HIPAA privacy and security standards and EMTALA-related policies where applicable.
• Excellent communication and relationship management skills.

Responsibilities

• Serve as the primary liaison and advocate between the hospital and local, regional, and state EMS agencies, maintaining strong, positive relationships.
• Partner with EMS agencies and medical directors to support performance improvement initiatives, quality review, and service line excellence.
• Develop and maintain collaborative relationships with EMS stakeholders within the hospital’s service area to support clinical coordination, patient safety, and quality improvement; identify opportunities for process improvement consistent with organizational strategy and compliance requirements.
• Provide educational information to EMS providers regarding hospital services, specialty capabilities, and access processes to support appropriate destination decision-making and efficient patient handoffs; communications must be accurate, non-misleading, and not tied to referral volume or market-share goals.
• Coordinate and deliver EMS educational programs and recognition activities (e.g., EMS Week, Hospital Week) in accordance with organizational compliance policies, including gifts/entertainment limits, documentation requirements, and any required pre-approvals.
• Conduct regular site visits with EMS agencies and facilities to ensure satisfaction, address service concerns, and strengthen partnerships.
• Track, analyze, and report EMS operational and quality metrics and feedback to support performance improvement. When sharing information externally, use de-identified or aggregate data where appropriate and limit any patient-specific information to the minimum necessary and permitted by law, policy, and applicable agreements.

Skills

EMT certification

2+ years EMS experience

Healthcare compliance

Communication skills

Relationship management

Tools

MS Office

EMS software

Job description

Emerus Holdings, Inc. is seeking an EMS Liaison to act as the primary communication bridge between EMS providers and our hospitals, fostering partnerships and improving patient transfers and clinical workflows.

The role promotes quality care, adheres to HIPAA and EMTALA, and supports community outreach within our service area. The EMS Liaison will coordinate educational programs, perform site visits, and track EMS metrics to drive performance improvements while maintaining strong relationships