EMS Operations Supervisor & Paramedic Leader

Priority Ondemand; Hyattsville (MD); On-site; USD 52,000 - 65,000; Full time

Job summary

Priority Ondemand seeks an Operations Supervisor with Paramedic credentials to join our EMS team in Hyattsville, MD. The role combines frontline Paramedic duties with leadership responsibilities, reporting to the Operations Manager and coordinating across shifts.

Key tasks include daily deployment readiness, dispatch coordination, and incident reporting while ensuring EMS protocol compliance and state regulations. This is an hourly, non-exempt position with travel between stations as required.

Qualifications

• Minimum EMT-P (Paramedic) Qualifications.
• Basic Life Support Certification.
• Advanced Cardiac Life Support.
• PALS or equivalent certification (within 6 months of hire date).
• Current State of Driver’s License.
• Positive Driving/Safety Record.

Responsibilities

• Complete Daily Deployment Readiness Form.
• Leadership Report.
• Discrepancies completed.
• Loop closure reports and system management.
• IT Equipment Management.
• Check Crews Queues Daily on Web PCR.
• Daily Activities Report.
• Daily walk through to address needs of dispatch and maintenance.
• Check paperwork for errors at the end of crew shifts.
• Submit trouble tickets as needed.
• Filling Schedules/Trucks.
• Truck audits for ALS/BLS and enough trucks available.
• Handle crisis emails and respond to email.
• Returned paperwork issues.
• Timeliness accountability.
• Come in-service, daily.
• Respond to all calls for service dispatched from the EMS communications center as directed.
• Provide care and treatment to patients according to company policy and the company medical director protocols.
• Ensures ambulance and all equipment is cleaned and checked daily. Any deficiencies should be reported immediately to the Operations Manager.
• Prepares and completes appropriate reports including Patient Care Reports (PCR), billing, exposure reports, incident reports, daily, weekly, and monthly unit check offs.
• Ensures unit and crew members adhere to our EMS policies, procedures, guidelines, directives, and standards. Reports any deficiencies to Operations Manager.
• Ensures vehicle placed in-service comply with required laws, rules license, and regulations as outlined by the State and other authorized agencies.
• Prompt and regular attendance at work and mandatory meetings.
• Maintain a state of readiness and professionalism while on duty.
• Maintain professional appearance and conduct while in company uniform either on or off duty.
• Self-motivated and requires little supervision and direction.
• Staffing open ambulance shifts as needed to assure minimum deployment requirements.
• Performs other such duties as may be required

Skills

EMT-P Paramedic

BLS Certification

ACLS Certification

PALS Certification

Driver’s License

Safe Driving Record

Education

Paramedic Certification

Job description

Priority Ondemand seeks an Operations Supervisor with Paramedic credentials to join our EMS team in Hyattsville, MD. The role combines frontline Paramedic duties with leadership responsibilities, reporting to the Operations Manager and coordinating across shifts.

Key tasks include daily deployment readiness, dispatch coordination, and incident reporting while ensuring EMS protocol compliance and state regulations. This is an hourly, non-exempt position with travel between stations as required.