EMS Operations Supervisor - Albany

MMT Ambulance; Albany (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

MMT Ambulance is seeking an Operations Supervisor in Albany, GA to lead daily EMS operations, mentor staff, and ensure exceptional patient transport services. You will oversee equipment readiness, staff training, and adherence to policies, while maintaining accurate documentation and quality care across pre-hospital and inter-facility settings.

The role requires strong leadership, excellent communication, and the ability to manage multiple tasks in a high-stress environment.

Qualifications

• Must hold CPR and EMS certifications; NREMT or state certification with reciprocity.
• Proven leadership and mentoring abilities; able to guide teams under pressure.
• Excellent verbal communication and time management skills.
• Valid driver’s license with clean driving record.
• Ability to read and interpret safety rules and manuals.

Responsibilities

• Supervise daily EMS operations and station activities.
• Mentor and develop frontline personnel and students as assigned.
• Ensure high-quality patient care and transport services.
• Oversee equipment readiness, PCRs, and inventory checks.
• Utilize ATS to screen candidates and maintain policy adherence.
• Maintain professional interactions with healthcare staff and patients.

Skills

Verbal communication

Time management

Leadership

Mentoring

Stress tolerance

CPR

Safety awareness

Education

NREMT certification with reciprocity

State EMS certification

Tools

ATS

Job description

EMS Operations Supervisor - Albany, GAa { text-decoration: none; color: #464feb;}tr th, tr td { border: 1px solid #e6e6e6;}tr th { background-color: #f5f5f5;}Are you ready to take the next step in your career with MMT Ambulance? At MMT, our people are at the heart of everything we do. As we continue to grow, we are seeking passionate and dedicated professionals who are eager to make a difference, develop their skills, and help shape the future of our organization. Join a team that values excellence, collaboration, and professional growth.As an Operations Supervisor, you will play a key role in fostering a culture of teamwork, respect, accountability, and excellence. In this position, you will support daily operations, mentor and develop team members, ensure high-quality patient care and transport services, oversee equipment readiness and station operations, and help create a positive, high-performing work environment where employees can grow and succeed.Essential Duties and Responsibilities:Ensure timely submission of timesheets and other payroll documentationLead, guide, and assist in training lower-level personnel and/or students as assignedDeliver competent patient care in pre-hospital and inter-facility settings within the scope of practiceUtilizes Applicant Tracking System (ATS) to screen and select potential candidatesEnsure adherence to field policies and processes, timely completion of required paperwork, and proper use of systemsMaintain professional interactions with healthcare personnel and patients, including those with disabilities or injuriesAccurately document required information in EMS charts, including PCRs, vehicle inspections, and inventory checksEnsure cleanliness of equipment and replace used or damaged suppliesAdhere to company and local agency policies, procedures, and protocols for emergency treatment and transportationAttend refresher programs and continuing education sessions as required by the medical directorMaintain a professional, courteous, ethical demeanor, collaborate effectively within a team environmentMaintains knowledge of, implements, and enforces departmental policies, procedures, and protocolsDemonstrate comprehensive knowledge of EMS procedures and apply them effectivelySafely operate and maintain emergency vehicles in compliance with relevant laws during patient transportationProvide Lift Assist and demand truck deployment as neededPhysical Demands:Must be physically capable of operating various vehicles and equipment essential to the job duties of an EMS provider.Requires frequent bending, sitting, kneeling, moving, and lifting patients and equipment weighing at least 125 pounds.Ability to push and pull objects exceeding 50 pounds.Must be able to drive/ ride in an ambulance for extended periods of time without issue.Physical agility is essential to lift and move patients safely.Physically strenuous and can be emotionally challenging.Qualifications:Self-confidence, emotional stability, good judgment, and tolerance for high stressPossess good verbal communication skillsAbility to handle adverse situations effectivelyMust have the ability to effectively interact and communicate with patients, co-workers and administrationStrong time management and prioritization abilities.Proven ability to lead and mentor teams while fostering accountabilityMust have the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals, written, oral or diagnostic reportsCurrent CPRValid driver’s license and good driving recordCurrent position specific state certification or a NREMT specific certification with ability to obtain reciprocity is required prior to start dateOther Duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. At any time with or without notice, duties, responsibilities and activities may evolve.Statement of Equal Opportunity Employment:It is the policy of MMT Ambulance to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identify, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran military service, or any other characteristic protected by applicable federal, state, or local civil rights laws.