EMS Operations Manager - Patient-Centric & Ready

Med Center Health; Bowling Green (KY); On-site; USD 90,000 - 130,000; Full time

Job summary

Med Center Health in Bowling Green, KY, seeks an EMS Manager to lead the clinical and administrative operations of our Emergency Medical Services department. You will drive safe, patient-centered care, ensure regulatory compliance, and optimize staffing and resources for reliable service delivery.

Partnering with the Medical Director and community agencies, you will advance clinical quality, employee development, fiscal stewardship, and continuous improvement across the EMS program.

Qualifications

• Bachelor's degree required in EMS, healthcare administration, nursing, business administration or related field.
• Current paramedic license or certification with eligibility to maintain credentials.
• BLS, ACLS and PALS certifications or equivalent credentials.
• Five years EMS experience with at least two years in supervisory/leadership roles.
• Knowledge of pre-hospital clinical practice, quality improvement, infection prevention and EMS requirements.
• Experience with scheduling, workforce management, budgeting, policy development, performance reporting, and coaching.
• Strong communication, decision-making, conflict-resolution, and organizational skills across stakeholders.
• Valid driver's license and ability to meet driving requirements.
• Ability to respond outside normal hours and participate in incident-command activities.

Responsibilities

• Provide leadership and oversight for the EMS department's clinical and administrative operations.
• Ensure safe, patient-centered care and regulatory compliance; maintain operational readiness.
• Collaborate with Medical Director, leaders, frontline staff and community agencies to advance quality, development, stewardship and continuous improvement.

Skills

Leadership

Communication

Decision-making

Conflict-resolution

Organizational skills

Cross-functional collaboration

Education

Bachelor's degree (EMS/healthcare administration/nursing/business)

Master's degree preferred

Tools

BLS

ACLS

PALS

Job description

Med Center Health in Bowling Green, KY, seeks an EMS Manager to lead the clinical and administrative operations of our Emergency Medical Services department. You will drive safe, patient-centered care, ensure regulatory compliance, and optimize staffing and resources for reliable service delivery.

Partnering with the Medical Director and community agencies, you will advance clinical quality, employee development, fiscal stewardship, and continuous improvement across the EMS program.