Manager, Emergency Medical Services

Med Center Health; Bowling Green (KY); On-site; USD 90,000 - 130,000; Full time

Job summary

Med Center Health in Bowling Green, KY, seeks an EMS Manager to lead the clinical and administrative operations of our Emergency Medical Services department. You will drive safe, patient-centered care, ensure regulatory compliance, and optimize staffing and resources for reliable service delivery.

Partnering with the Medical Director and community agencies, you will advance clinical quality, employee development, fiscal stewardship, and continuous improvement across the EMS program.

Qualifications

• Bachelor's degree required in EMS, healthcare administration, nursing, business administration or related field.
• Current paramedic license or certification with eligibility to maintain credentials.
• BLS, ACLS and PALS certifications or equivalent credentials.
• Five years EMS experience with at least two years in supervisory/leadership roles.
• Knowledge of pre-hospital clinical practice, quality improvement, infection prevention and EMS requirements.
• Experience with scheduling, workforce management, budgeting, policy development, performance reporting, and coaching.
• Strong communication, decision-making, conflict-resolution, and organizational skills across stakeholders.
• Valid driver's license and ability to meet driving requirements.
• Ability to respond outside normal hours and participate in incident-command activities.

Responsibilities

• Provide leadership and oversight for the EMS department's clinical and administrative operations.
• Ensure safe, patient-centered care and regulatory compliance; maintain operational readiness.
• Collaborate with Medical Director, leaders, frontline staff and community agencies to advance quality, development, stewardship and continuous improvement.

Skills

Leadership

Communication

Decision-making

Conflict-resolution

Organizational skills

Cross-functional collaboration

Education

Bachelor's degree (EMS/healthcare administration/nursing/business)

Master's degree preferred

Tools

BLS

ACLS

PALS

Job description

The EMS Manager provides leadership and oversight for the clinical and administrative operations of the Emergency Medical Services department. This position is responsible for ensuring safe, consistent, and patient-centered care; maintaining operational readiness; supporting regulatory compliance; and managing the people, resources, policies, and performance systems needed for reliable service delivery. The EMS Manager partners closely with the Medical Director, organizational leaders, frontline staff, and community agencies to advance clinical quality, employee development, fiscal stewardship, and continuous improvement.

Minimum Qualifications

• Bachelor's degree in emergency medical services, healthcare administration, nursing, business administration, or a related field required. Master’s degree preferred.
• Current, unrestricted paramedic license or certification in the applicable jurisdiction, with eligibility to maintain all credentials required for the role.
• Current Basic Life Support (BLS), Advanced Cardiovascular Life Support (ACLS), and Pediatric Advanced Life Support (PALS) certifications, or equivalent credentials accepted by the organization.
• Five years of progressively responsible experience in emergency medical services, including at least two years in a supervisory, leadership, or program-management capacity.
• Demonstrated knowledge of pre-hospital clinical practice, quality improvement, infection prevention, emergency preparedness, and applicable federal, state, and local EMS requirements.
• Experience with scheduling, workforce management, budgeting, policy development, performance reporting, and employee coaching.
• Strong communication, decision-making, conflict-resolution, and organizational skills, with the ability to work effectively across clinical, operational, and community stakeholders.
• Valid driver's license and ability to meet organizational driving requirements.
• Ability to respond outside normal business hours and participate in emergency or incident-command activities as operational needs require.