EMS Operations Manager

EMS Operations Manager; Hudson (FL); On-site; USD 75,000 - 110,000; Full time

Job summary

The Operations Manager provides leadership for all items pertaining to the operations, education/training, and clinical services of the EMS operation and is responsible to the Chief Operating Officer while leading the EMS team.

Major duties include managing EMS operations, monitoring protocol adherence and training, and maintaining relationships with area Fire Departments and healthcare institutions. Also, leadership and occasional field duties as needed.

Qualifications

• High School Diploma or equivalent required.
• EMS or Fire Department Paramedic experience for at least five years.
• Minimum of three years of management experience.
• State of Florida Paramedic Licensure and/or NREMT Certification required.
• Current Florida driver license and proficiency with Word, Excel, PowerPoint.

Responsibilities

• Provide leadership for EMS operations, education/training, and clinical services.
• Oversee scheduling, CQI-based training, and compliance with protocols.
• Maintain relationships with Fire Departments and healthcare institutions.
• Direct EMS personnel to meet system goals and quality patient care.
• Occasionally serve as a Paramedic on an ambulance if needed.
• Plan long- and short-term system improvements and corrective actions.

Skills

Paramedic experience

Management experience

Licensure / Certification

Driver license (FL)

Computer proficiency

Education

High School Diploma or equivalent

Associate’s or Bachelor’s Degree preferred

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

The Operations Manager provides leadership for all items pertaining to the operations, education/training, and clinical services of the EMS operation and is responsible to the Chief Operating Officer while leading the EMS team.

Major Duties and Responsibilities:

• Responsible for management, planning, development and maintenance of EMS operations to include operations, scheduling and education/training (CE).
• Monitor protocol adherence and development to include CQI based training and remediation.
• Works in conjunction with the associated Fire Departments and maintains direct relationships with area healthcare institutions.
• Maximize opportunities and makes positive influence in problem solving in all matters involving the management of the EMS system.
• Offers direction to EMS personnel within the operation so the goals of the system are realized.
• Function as a Paramedic on an ambulance if the system needs require.
• Assure quality patient care and high customer satisfaction.
• Responsible for system planning, both long- and short-term, associated with assigned areas.
• Monitor the quality of all services provided, ensuring that standards are met or exceeded and promptly directs and coordinates corrective actions when necessary.
• Performs other duties as assigned.
• To perform the job successfully, an individual should demonstrate the following competencies:
• Interpersonal - Maintains confidentiality. Protects the integrity and reputation of the school and ensures a fair and educational environment for students.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive experience for students in the Program. Puts success of program above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Recognizes accomplishments of other team members.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary, to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Minimum Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Diploma or equivalent
• EMS or Fire Department Paramedic experience for at least five (5) years
• Minimum of three (3) years of management experience
• State of Florida Paramedic Licensure and/or NREMT Certification required
• Current state of Florida driver license
• Proficiency with computers including Microsoft Word, Excel and PowerPoint.

Preferred Qualifications:

• Critical Care Paramedic Credential
• Five (5) years of EMS or Fire Management experience
• Two (2) years of Community Paramedic Experience
• Community Paramedic Credential
• Community Health Worker Credential
• Associate’s or Bachelor’s Degree preferred

Physical Requirements:

• The Operations Manager is required to sit, stand, walk, climb or balance, step, stoop, kneel; and talk or hear.
• The Operations Manager is required to pull, lift, grasp, reach, use hands, finger movement, and repetitive motions.
• Must frequently lift and/or carry a minimum of 140 pounds up to 200 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Requirements will vary; must be able to perform the essential duties of the position with or without reasonable accommodation.
• Works outdoors and indoors with occasional exposure to hazardous conditions and to blood/body fluids, requires respirator use, fumes/odors, extended day, and temperature changes. Frequently works with others, face-to-face contact with others with exposure to noise, mechanical equipment, and electrical equipment. Performs shift work and performs duties frequently in a mobile environment and in confined areas.

Equal Opportunity Employer
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