EMS First Responder & Security Patrol Specialist

PENN Entertainment, Inc.; Lake Charles (LA); Hybrid; USD 30,000 - 42,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

PENN Entertainment is seeking a Security Officer to patrol casino, hotel, and surrounding areas and to protect guests, team members, and property. The role emphasizes guest service, safety, and reporting of incidents with strong communication and teamwork.

Responsibilities include responding to emergencies, escorting funds, operating dispatch, and maintaining confidentiality. The position requires CPR and Louisiana EMS certification, fluency in English, and a valid driver’s license.

Qualifications

• High School Diploma or equivalent or related experience.
• CPR Certificate and Bloodborne Pathogen training required.
• EMS certificate for Louisiana required.
• Fluent in English with excellent written and verbal communication.
• Ability to obtain and maintain a valid Driver’s License and operate company vehicles.

Responsibilities

• Adheres to all departmental and company policies and procedures regarding guest service standards.
• Assists sick or injured patrons and team members; performs CPR as necessary.
• Provides continuous patrol of the casino, hotel, and surrounding areas owned by the company as needed to address suspicious activity or concerns.
• Escorts and transports funds for table fills, slots, and/or banks; secures money drops and escorts in sensitive areas.
• Responds to disturbances and alarms to ensure a safe, secure environment for guests and team members.
• Operates Security Dispatch as needed, including dispatching officers and maintaining logs.
• Delivers a superior guest experience through positive interactions and remains calm under pressure.
• Attends training classes as scheduled and maintains confidentiality.

Skills

Guest service experience

Communication skills

MS Office

English fluency

CPR certification

Driver's license

Education

EMS certificate for Louisiana

Tools

Microsoft Office

Job description

PENN Entertainment is seeking a Security Officer to patrol casino, hotel, and surrounding areas and to protect guests, team members, and property. The role emphasizes guest service, safety, and reporting of incidents with strong communication and teamwork.

Responsibilities include responding to emergencies, escorting funds, operating dispatch, and maintaining confidentiality. The position requires CPR and Louisiana EMS certification, fluency in English, and a valid driver’s license.