EMS Field Operations Supervisor — Weekend Shifts

Global Medical Response; Bay Shore (NY); On-site; USD 52,000 - 76,000; Full time

Job summary

Global Medical Response is seeking an EMS Operations Supervisor in Bay Shore, NY to oversee field personnel and ensure high-quality patient care. You will supervise crews, coordinate operations, and support resource allocation, while maintaining regulatory compliance and safety standards.

The role requires prior EMS field experience and supervisory responsibilities. Saturday shifts are required, with a starting pay of $25/hr. AMR and GMR family values guide daily operations.

Qualifications

• Experience in EMS field operations and supervision.
• Past supervisory or training officer roles are valued.
• SSC/EMD experience is preferred.

Responsibilities

• Gather information regarding accidents and major incidents and communicate findings to upper management for investigation.
• Coordinate operations during times of disaster.
• Gather information from customers regarding issues and problems, document complaints, and work with others for resolution to ensure customer satisfaction.
• Assist care-giving personnel (CCTs, Paramedics and EMTs) in finding appropriate resources after particularly critical incidents (IE: Critical Incident Stress Debriefing team / EAP, etc.).
• Schedule crews to staff units, including re-scheduling for employees on sick leave, and ensure crews are on the street at the beginning of their shifts.
• Function as a crew EMT as required.
• Assist Paramedics in completing sign out and sign in of Controlled Substances sub-stock kits.
• Provide support and assistance to the field personnel to help them achieve maximum performance.
• Provide daily direction and clarity of expectations to field personnel.
• Collect information, escalating when appropriate and resolve issues with regard to employee problems, issues and concerns.
• Coach employees to perform at their highest levels and provide performance feedback.
• Assist employees in career planning.
• Provide support to crews by acquiring needed resources.
• Participate in the resolution of union or non-union grievances and administer the disciplinary process.
• Communicate division and AMR information to field employees clearly, gather information from the field regarding company issues, and report and help resolve field-management issues.
• Partner with human resources to ensure the availability of employee counseling as necessary.
• Identify needs and support continuous improvement in employee development through training.
• Participate in orientation of new employees.
• Administer company policies and procedures, as well as employment law in a consistent manner.
• Interact daily with fire, police, hospital, physician group, nursing homes and other service providers regarding the integration and delivery of services and to manage the AMR image with facilities.
• Participate in community service to enhance the image of the company.
• Identify customer processes that lead to enhancements of service.
• Supervise the daily operations of the field.
• Collect paperwork and generate reports for management.
• Assist crews in stocking trucks/units.
• Ensure unit readiness by managing the fleet and materials.
• Reinforce importance of complete, accurate, and timely completion of run reports.
• Perform other duties as assigned

Skills

EMS Field Experience

Leadership experience

SSC/EMD experience

Education

High School Diploma or GED

AA/AS or BA in Business/Healthcare

Job description

Global Medical Response is seeking an EMS Operations Supervisor in Bay Shore, NY to oversee field personnel and ensure high-quality patient care. You will supervise crews, coordinate operations, and support resource allocation, while maintaining regulatory compliance and safety standards.

The role requires prior EMS field experience and supervisory responsibilities. Saturday shifts are required, with a starting pay of $25/hr. AMR and GMR family values guide daily operations.