EMS Dispatcher: Urgent Medical Calls & Critical Response

Emergency Telecommunicator Services; Fairlawn (OH); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance services

Continuing education

Certification support

Shift premiums

Job summary

Emergency Telecommunicator Services in Fairlawn, OH seeks an Emergency Medical Dispatcher to handle urgent medical calls, confirm locations, and coordinate ambulance resources. You will follow approved protocols, guide responders, and document case details while maintaining patient confidentiality in a fast-paced, critical environment.

The role may require CPR certification and training, with certification expectations varying by employer and appointment. Opportunities exist within EMS networks.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services in Fairlawn, OH seeks an Emergency Medical Dispatcher to handle urgent medical calls, confirm locations, and coordinate ambulance resources. You will follow approved protocols, guide responders, and document case details while maintaining patient confidentiality in a fast-paced, critical environment.

The role may require CPR certification and training, with certification expectations varying by employer and appointment. Opportunities exist within EMS networks.