EMS Dispatcher: Urgent Medical Calls & Coordination

Emergency Telecommunicator Services; Vallejo (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance services

Continuing education

Job summary

Emergency Telecommunicator Services seeks dedicated Emergency Medical Dispatchers to support urgent medical calls from Albion. You will gather caller information, confirm locations, apply protocol-based questioning, determine priorities, and coordinate dispatch of ambulance resources.

A high school diploma or equivalent is typically required; CPR certification is often required or sponsored training may be offered.

Qualifications

• High school diploma or equivalent is commonly required.
• CPR certification may be required or offered via training.
• EMT or paramedic credentials are not universal requirements; check vacancy for specifics.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

CPR certification

EMT or paramedic credentials (not universal)

Job description

Emergency Telecommunicator Services seeks dedicated Emergency Medical Dispatchers to support urgent medical calls from Albion. You will gather caller information, confirm locations, apply protocol-based questioning, determine priorities, and coordinate dispatch of ambulance resources.

A high school diploma or equivalent is typically required; CPR certification is often required or sponsored training may be offered.