EMS Dispatcher: Urgent Call Handler & Dispatch

911 Emergency Communications; Heth (AR); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications seeks Emergency Medical Dispatchers for the Heth, AR area. Responsibilities include receiving EMS calls, verifying location and details, and applying protocol-based instructions to prioritize and coordinate ambulance resources.

The role may require CPR certification and ongoing training as needed by the hiring agency. Applicants should have a high school diploma or equivalent and may be considered for sponsored training or EMS dispatcher certification.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Employers may recruit applicants for sponsored training or require current Emergency Medical Dispatcher certification before appointment.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High School Diploma

Job description

911 Emergency Communications seeks Emergency Medical Dispatchers for the Heth, AR area. Responsibilities include receiving EMS calls, verifying location and details, and applying protocol-based instructions to prioritize and coordinate ambulance resources.

The role may require CPR certification and ongoing training as needed by the hiring agency. Applicants should have a high school diploma or equivalent and may be considered for sponsored training or EMS dispatcher certification.