EMS Dispatcher – 24/7 Critical Care Call Center

County Emergency Communications; Jena (LA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Job summary

County Emergency Communications in Jena, LA is seeking Emergency Medical Dispatchers to support urgent medical responses. You will receive calls, confirm location, gather vital information, and coordinate ambulance resources according to protocol.

Requires a high school diploma or equivalent; CPR may be required. Training or certification as an Emergency Medical Dispatcher is preferred. This on-site role offers opportunities for certification advancement and ongoing education.

Qualifications

• High school diploma or equivalent is commonly required; CDL/EMD certs may be preferred.
• CPR certification may be required; EMT/paramedic not universal requirements; consult vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through medical dispatch system.
• Dispatch or coordinate ambulance resources as assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Skills

Communication skills

Calm under pressure

Multitasking

Education

High school diploma or GED

Emergency Medical Dispatcher certification (preferred)

Job description

County Emergency Communications in Jena, LA is seeking Emergency Medical Dispatchers to support urgent medical responses. You will receive calls, confirm location, gather vital information, and coordinate ambulance resources according to protocol.

Requires a high school diploma or equivalent; CPR may be required. Training or certification as an Emergency Medical Dispatcher is preferred. This on-site role offers opportunities for certification advancement and ongoing education.