EMS Dispatcher III – MICU/ALS Coordinator
Atlantic Health System
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Job summary
Atlantic Mobile Health is seeking an EMS Dispatcher III for per diem shifts in Florham Park/Livingston, NJ. You will manage multiple lines and CAD systems to assign ALS/BLS resources, ensuring patient safety and efficient EMS operations in a fast-paced environment.
The ideal candidate has a high school diploma and preferred certifications (911 Officer and EMD) with EMT/Paramedic credentials and 1+ year dispatch experience, and will excel in high-stress communication and coordination with
Qualifications
- High school diploma/GED/equivalent.
Responsibilities
- Initiates the transmission of messages using multiple forms of communications not limited to radio, pager, mobile data and phone in a professional manner.
- Receives all emergency calls requesting Basic Life Support services for municipalities and clients in North and Central New Jersey, including mutual aid from other agencies.
- Receives all emergency calls requesting Advanced Life Support services for the Mobile Intensive Care programs the Communications Center provides, including mutual aid from other agencies.
- Answers 911 lines and provides screen- ing and pre-arrival instructions for EMS calls.
- Dispatches units by radio and telephone equipment provided, in accordance with established protocols.
- Monitors and records status and location of all vehicles and personnel.
- Coordinates with hospitals to provide information from the scene of large-scale incidents including incoming patient information per protocols.
- Maintains hospital diversion status with periodic updates when necessary.
- Troubleshoots radio problems and notifies the supervisor for assistance.
- Staffs the EMS Communications Unit that responds to scenes and pre-planned events when requested.
- Operates all equipment under the Rules and Regulations of the FCC and NJ Department of Health EMS, as pertains to Mobile Healthcare Communications Center.
Education
Job description
Florham Park, NJ, United States
Trending
The AtlanticMobileHealth DispatcherIIIisanintegral partoftheEmergencyMedical ServicesDepartment supporting the Basic and Advanced Life Support personnel.
The dispatcherisresponsibleforassignmentofthemostappropriateALSand/orBLSresourcetomeetthepatient and customer’s needs while assuring the safe completion of the emergency through superior communication and customer service skills.
The dispatcher will utilize multiple phone lines, six computer screens and wall monitors containing information rangingfromComputerAidedDispatch(CAD)systems,telecommunicationsequipment,mappingsoftware,vehicle tracking software, weather and traffic information to assure the safety of medical crews. Coordination with other EMS teams and Communications Center in the region to assure safe operations and collaboration and the necessary logistical support for the mission.
Theidealcandidate iscommittedtosafety,detail orientedandonewhocanfunctionwellinafastpaced,dynamic environment where finding solutions to complex logistical challenges is amust.World class customer service and communication skills are mandatory.
- Initiatesthetransmissionofmessagesusingmultipleformsofcommunicationsnotlimitedtoradio,pager, mobile data and phone in a professional manner.
- ReceivesallemergencycallsrequestingBasicLifeSupport servicesformunicipalitiesandclientsinNorth and Central New Jersey, including mutual aid requests from other agencies.
- ReceivesallemergencycallsrequestingAdvanced LifeSupportservices fortheMobile IntensiveCare programs the Communications Center provides services for including mutual aid requests from other agencies.
- Answers911linesandprovidescallscreeningandpre-arrivalinstructionsforcallsrequiringEmergency Medical Services.
- Dispatchesunitsbymeansofradio andtelephoneequipment provided,inaccordancewithestablished protocols.
- Monitorsandrecordsstatus andlocationofallvehicles andpersonnel.
- Coordinateswithhospitalstoprovideinformationfromthescene oflarge-scaleincidentsincluding incoming patient information per established protocols.
- Maintainshospitaldiversionstatuswithperiodicalupdateswhennecessary.
- Troubleshootsallradioproblems andnotifythesupervisorforassistance.
- StaffstheEMSCommunicationsUnitthatresponds toscenesandpre-plannedevents when requested.
- OperatesallequipmentundertheRules andRegulationsoftheFederal CommunicationsCommission andtheNewJersey StateDepartmentofHealth.Office ofEmergencyMedical Services,aspertains to the function of a Mobile Healthcare Communications Center.
- High school diploma/GED/ equivalent
Education:
- 911 Officer (BTC) and EMD (New Jersey or National Academy) preferred
- Emergency Medical Technician or Paramedic preferred
- 1+ year of previous emergency and/or medical transport dispatching experience strongly preferred
At Atlantic Health, our promise to our communities is; Anyone who enters one of our facilities will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 22,000 team members. Headquarters in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include:
- Atlantic Health Morristown Medical Center, Morristown, NJ
- Atlantic Health Overlook Medical Center, Summit, NJ
- Atlantic Health Newton Medical Center, Newton, NJ
- Atlantic Health Chilton Medical Center, Pompton Plains, NJ
- Atlantic Health Hackettstown Medical Center, Hackettstown, NJ
- Atlantic Health Goryeb Children's Hospital, Morristown, NJ
- Atlantic Health CentraState Healthcare System, Freehold, NJ
- Atlantic Medical Group
- Atlantic Visiting Nurse
- Atlantic Mobile Health
- Atlantic Rehabilitation
We have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group.
We have received awards and recognition forthe services we have provided to our patients, team members and communities. Below are just a few of our accolades:
- Chosen for 17years by Fortune as one of the magazine’s“100 Best Companies to Work For."
- Atlantic Health Morristown and Atlantic Health Overlook Named by Newsweek as two of the“World’s Best Hospitals”in 2026.
- Atlantic Health Morristown and Atlantic Health Overlook ranked within the top three hospitals in New Jersey by U.S. News & World Report’s 2025-2026 Best Hospital rankings.
- Atlantic Health scored four“A”grades by The Leapfrog Group in its Fall 2025 Hospital Safety Grades, performance measures reflecting errors, accidents,injuriesand injections, as well as systems hospitals have in place to prevent harm.
- Atlantic Health Morristown and Atlantic Health Overlook are New Jersey's only hospitals to be named among America's 50 Best hospitals by Healthgrades in 2026.
- Namedby Becker's Healthcare as one of the "165 Top Places to Work in Healthcare – 2026.
- Atlantic Health Morristown, Atlantic Health Overlook, Atlantic HealthChiltonand Atlantic Health Newton all Forbes Top Hospitals for 2026.
- Named by Newsweek as one of America’s Greatest Workplaces for Inclusion & Diversity 2025.
- Atlantic Health rated LEVEL 9 - 2025 CHIME Digital Health Most Wired.
Atlantic Mobile Health is a non-profit corporation dedicated to providing the fasted air and ground medical transportation services.
At Atlantic Health, our promise to our communities is; Anyone who enters one of our facilities will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 22,000 team members. Headquarters in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include:
- Atlantic Health Morristown Medical Center, Morristown, NJ
- Atlantic Health Overlook Medical Center, Summit, NJ
- Atlantic Health Newton Medical Center, Newton, NJ
- Atlantic Health Chilton Medical Center, Pompton Plains, NJ
- Atlantic Health Hackettstown Medical Center, Hackettstown, NJ
- Atlantic Health Goryeb Children's Hospital, Morristown, NJ
- Atlantic Health CentraState Healthcare System, Freehold, NJ
- Atlantic Medical Group
- Atlantic Visiting Nurse
- Atlantic Mobile Health
- Atlantic Rehabilitation
We have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group.
We have received awards and recognition forthe services we have provided to our patients, team members and communities. Below are just a few of our accolades:
- Chosen for 17years by Fortune as one of the magazine’s“100 Best Companies to Work For."
- Atlantic Health Morristown and Atlantic Health Overlook Named by Newsweek as two of the“World’s Best Hospitals”in 2026.
- Atlantic Health Morristown and Atlantic Health Overlook ranked within the top three hospitals in New Jersey by U.S. News & World Report’s 2025-2026 Best Hospital rankings.
- Atlantic Health scored four“A”grades by The Leapfrog Group in its Fall 2025 Hospital Safety Grades, performance measures reflecting errors, accidents,injuriesand injections, as well as systems hospitals have in place to prevent harm.
- Atlantic Health Morristown and Atlantic Health Overlook are New Jersey's only hospitals to be named among America's 50 Best hospitals by Healthgrades in 2026.
- Namedby Becker's Healthcare as one of the "165 Top Places to Work in Healthcare – 2026.
- Atlantic Health Morristown, Atlantic Health Overlook, Atlantic HealthChiltonand Atlantic Health Newton all Forbes Top Hospitals for 2026.
- Named by Newsweek as one of America’s Greatest Workplaces for Inclusion & Diversity 2025.
- Atlantic Health rated LEVEL 9 - 2025 CHIME Digital Health Most Wired.
Atlantic Mobile Health is a non-profit corporation dedicated to providing the fasted air and ground medical transportation services.
Atlantic Health offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted: Team Member Benefits- Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
- Life & AD&D Insurance.
- Short-Term and Long-Term Disability (with options to supplement)
- 403(b) Retirement Plan: Employer match, additional non-elective contribution
- PTO & Paid Sick Leave
- Tuition Assistance, Advancement & Academic Advising
- Parental, Adoption, Surrogacy Leave
- Backup and On-Site Childcare
- Well-Being Rewards
- Employee Assistance Program (EAP)
- Fertility Benefits, Healthy Pregnancy Program
- Flexible Spending & Commuter Accounts
- Pet, Home & Auto, Identity Theft and Legal Insurance
____________________________________________
Note: In Compliance with the NJ Pay Transparency Act (effective Sunday, June 1, 2025), all job postings will include the hourly wage or salary (or a range), as well as this summary of benefits. Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer.EEO STATEMENT Atlantic Health. Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.
Atlantic Mobile Health is anon-profitcorporation dedicated to providing the finest air and ground medicaltransportation services. We offer immediate and emergent response to municipalities and facilities, as well as non-emergency transportation for patients who need stretcher transportation. The MICU is an emergency response unit that augments the basic life-support therapies provided by local first aid squads and fire departments. Our Air and Ground teams provide some of the most advanced care available for scene emergencies and interfacility transport for our most complex and critical patients. The Patient Transfer Center offers a time-saving service for doctors and staff at any hospital who wish to consult with a specialist or initiate a patient transfer into any Atlantic Health Medical Center. The Atlantic Training Center is one of New Jersey’s largest providers of emergency medical education, which also offers CPR and First Aid training to community groups, businesses, and the general public.
- Job Identification 25963
- Job Category Mobile Health/Vehicle Services
- Locations 120 Dorsa Ave, Livingston, NJ, 07039, US
- Minimum Salary (Hourly Rate) 27.19
- Maximum Salary (Hourly Rate) 27.19
- Primary Shift Varies
- Work Schedule Variable
- Days and Shifts Varies
- On Call Expectations N/A
- Department 127000045509 - Dispatch - AMH
- Division Atlantic Mobile Health
- Specialty Other
- Service Line Other
- Region Central Region (Morristown Medical Center)
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