Emergency Medical Dispatcher I (Full Time)

UK King's Daughters; Ashland (KY); On-site; USD 31,000 - 52,000; Full time

Job summary

King's Daughters in Ashland, KY seeks a Medical Transport Dispatcher to manage emergency and non-emergency calls, dispatch ambulances, and coordinate transports. You will relay critical information to hospital staff using CAD, radios, and telephones, ensuring timely and accurate communication.

The role requires strong customer service, calm under pressure, and the ability to collaborate with internal teams and external agencies.

Qualifications

• High school diploma or equivalent.
• 0-1 years of healthcare/clinical experience preferred.
• EMT certification and APCO dispatch certification are required or expected.
• BLS certification required; ongoing education encouraged.

Responsibilities

• Answer and prioritize incoming medical calls with critical information.
• Dispatch ambulances and aircraft; coordinate transports and EMS resources.
• Operate CAD and communications equipment; maintain accurate records.

Skills

Emergency Dispatch

Communication

CAD Systems

EMS Coordination

Team Collaboration

Education

High School Diploma

Tools

CAD Systems

Radio Equipment

Job description

At UK King's Daughters, we’re not just a healthcare facility — we’re a family of dedicated professionals who share a passion for making a meaningful difference in the lives of our patients. We’re more than just a place to work; we’re a place to grow, thrive, and contribute to our community.

Job Summary

Responsible for managing and directing emergency and non-emergency calls for medical services. Coordinates and dispatches ambulances, schedules transports, and assists with air traffic control for medical helicopters. Operates radio, telephone, and computer equipment to relay critical information to appropriate hospital personnel. Ensures accurate call intake and timely communication with EMS units. Facilitates efficient and effective emergency response operations.

Essential Functions

• Answers and prioritizes incoming emergency and non-emergency calls, obtaining and recording critical information promptly and accurately.
• Dispatches, coordinates, and monitors ambulance, aircraft, and ground units, ensuring optimal resource utilization and timely response.
• Enters, updates, and retrieves information in computer-aided dispatch (CAD) and other systems, maintaining accurate and complete records of all transport activities.
• Provides pre-arrival instructions and assistance within scope of practice, including CPR, choking intervention, and bleeding control.
• Communicates and collaborates effectively with internal teams, external agencies, and the public, ensuring clear information exchange and cross-department coordination.
• Demonstrates competency in operating communications equipment and technology, including radios, telephones, and CCTV monitors.
• Oversees and supports team performance, including scheduling, training, mentoring new staff, and maintaining adherence to quality standards and established practices.
• Promotes and demonstrates excellent customer service skills, professionalism, and calmness in high-stress situations.
• Maintains professional growth and participates in ongoing education, councils, and committees to enhance skills and knowledge.
• Performs other duties as assigned.

Education Requirement

High school diploma or equivalent experience

Experience Requirement

0-1 years of experience in a healthcare, clinical setting, or a relevant area.

An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part-time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted.

Certifications & Licensures

Emergency Medical Technician (EMT), dispatching Certified from The Association of Public-Safety Communications Officials (APCO) International, Basic Life Support (BLS)

Working Conditions

• A. Lifting, pushing, and/or pulling objects up to 50lbs: 2. Occasional (< 10% of the time)
• B. Lifting, pushing, and/or pulling objects over 50lbs: 1. Never
• C. Standing or walking with objects up to 10lbs: 3. Intermittent (10% - 50% of the time)
• D. Standing or walking with objects up to 25lbs: 2. Occasional (< 10% of the time)
• E. Sitting at computer workstation for extended periods: 4. Regular (> 50% of the time)
• F. Risk of back injury from moving, lifting or positioning patients, equipment, or materials: 1. Never
• G. Repetitive motion: 4. Regular (> 50% of the time)
• H. Working at heights above 4 feet: 1. Never
• I. Working in confined spaces: 1. Never
• J. Risk of injuries from use of equipment on the job: 2. Occasional (< 10% of the time)
• K. Job-related travel: 1. Never
• L. Loud noises: 2. Occasional (< 10% of the time)
• M. Temperature extremes: 1. Never
• N. Hazardous chemicals and fumes including waste: 1. Never
• O. Radiation: 1. Never
• P. Burns: 1. Never
• Q. Cuts/Punctures: 1. Never
• R. Bloodborne/airborne pathogens: 1. Never
• S. Recombinant DNA or viral vectors: 1. Never
• T. Combative/violent people: 2. Occasional (< 10% of the time)
• U. Animal handling (including carcasses): 1. Never
• V. Please specify other(s) and amount of exposure (i.e. Occasional, Intermittent or Regular): N/A

Physical Demands

This position requires regular sitting at a computer workstation for extended periods of time; performing tasks with regular repetitive motions (such as typing and data entry); intermittent standing or walking with objects weighing up to 10 pounds; occasional standing or walking with objects up to 25 pounds; and occasional lifting, pushing, and/or pulling objects weighing up to 50 pounds. Also involves occasional risk of injuries from use of equipment on the job and occasional exposure to loud noises and combative or violent people.

Additional Job Descriptions

N/A

Department: King's Daughters Med Transport Shift: Flex (United States of America) Time Type: Full time Address: 425 22nd Street City, State: Ashland, Kentucky

Our growth is creating opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful.