EMS Dispatcher: High-Impact Call Handling & Coordination

911 Emergency Communications; Highlandville (IA); On-site; USD 42,000 - 60,000; Full time

Job summary

911 Emergency Communications in Highlandville, IA is seeking Emergency Medical Dispatchers to gather incident details, establish response priorities, and coordinate EMS resources. You may provide protocol-based instructions before responders arrive, depending on training and assignment.

Night, weekend, and overtime schedules may apply. Qualifications commonly include a high school diploma (or equivalent) and CPR certification; EMS dispatcher certification may be required or provided through

Qualifications

• High school diploma or GED required.
• CPR certification may be required.
• EMD training and/or certification may be sponsored or required depending on vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority using approved medical dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Skills

Call handling

Prioritization

Coordination

Communication

Education

High school diploma or GED

Tools

Emergency dispatch software

EMD protocols

Job description

911 Emergency Communications in Highlandville, IA is seeking Emergency Medical Dispatchers to gather incident details, establish response priorities, and coordinate EMS resources. You may provide protocol-based instructions before responders arrive, depending on training and assignment.

Night, weekend, and overtime schedules may apply. Qualifications commonly include a high school diploma (or equivalent) and CPR certification; EMS dispatcher certification may be required or provided through