Dispatcher

Global Medical Response; Buffalo (NY); On-site; USD 28,929 - 31,684; Full time

Job summary

Global Medical Response in Buffalo, NY is seeking a Dispatcher to serve as a call-taker telecommunicator for ambulance coordination. This full-time position offers starting pay of $21.85/hr and requires delivering prompt, accurate information and essential pre-arrival instructions to EMS callers.

The Dispatcher will record and manage requests for ambulance assistance, allocate resources per protocols, and maintain precise documentation and data entry during each shift.

Qualifications

• High school diploma or equivalent.
• Minimal medical training or telecommunications experience or at least 1 year EMS/public safety dispatcher experience.
• Skilled in reading and writing English.
• Clear radio and telephone communication.
• Accurate data entry and reporting.
• Ability to multitask efficiently.
• Good typing speed and accuracy.
• Able to use basic computer applications.

Responsibilities

• Take ambulance requests and provide pre-arrival instructions.
• Allocate EMS resources using approved protocols.
• Ensure complete and accurate paperwork before shift end.
• Enter shift data including State Run Reports.
• Generate and verify reports for accuracy.
• Locate incidents and determine fastest routes.
• Relay information from supervisors and convey emergency details.
• Maintain knowledge of company policies and procedures.
• Adhere to service request formats and use equipment properly.
• Operate dispatch equipment and related devices.

Skills

English proficiency

Clear communication

Typing

Multitasking

Computer basics

Education

High school diploma or equivalent

Tools

Emergency dispatch equipment

Job description

American Medical Response (AMR)

Dispatcher: Full-time

Buffalo, NY

starting pay: $21.85/hr.

JOB SUMMARY

The Dispatcher functions primarily as a call-taker telecommunicator and is responsible for receiving, recording and effectively managing requests for ambulance assistance/transport from various sources. The Dispatcher will offer pre-arrival instructions as indicated.

RESPONSIBILITIES

• Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.
• Allocates EMS resources properly as the need arises by application of appropriate decision-making rules and approved protocols.
• Responsible and accountable for completeness and accuracy of paperwork related to his/her position prior to completion of shift.
• Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned.
• Responsible for generating applicable reports and checking for accuracy.
• Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.
• Relays instructions from supervisors, messages and emergency information.
• Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
• Follows established parameters/formats in receiving requests for service.
• Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.

QUALIFICATIONS

• High school diploma or equivalent.
• Must have minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher.
• Skilled in reading and writing English.
• Ability to communicate clearly on the radio and telephone.
• Ability to record, transmit, and report information accurately.
• Ability to efficiently utilize all equipment assigned to him/her.
• Ability to manage multiple tasks simultaneously.
• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.
• Ability to understand basic computer applications.

Why Choose AMR?

AMR is one of Global Medical Response's (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services.

GMR's Core Behaviors

keep care at the center, raise your hand, seek to understand, find a way together and be accountable-unite our teams and set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Fixed Rate Position: $21.85/hr.