EMS Dispatcher: Coordinate Life-Saving Emergency Calls

911 Emergency Communications; Town of Elma (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance services

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Elma, NY seeks Emergency Medical Dispatchers to support urgent medical responses. You will gather patient data, confirm locations, and assign priorities using approved protocols, working within a dynamic, round-the-clock environment.

Responsibilities include receiving calls, providing pre-arrival instructions, coordinating ambulance resources, and maintaining accurate call documentation.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for exact qualifications.
• CPR certification and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High School Diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

911 Emergency Communications in Elma, NY seeks Emergency Medical Dispatchers to support urgent medical responses. You will gather patient data, confirm locations, and assign priorities using approved protocols, working within a dynamic, round-the-clock environment.

Responsibilities include receiving calls, providing pre-arrival instructions, coordinating ambulance resources, and maintaining accurate call documentation.