EMS Compliance Officer

Wake County; Raleigh (NC); On-site; USD 95,000 - 128,000; Full time

Job summary

Wake County EMS is seeking a Compliance Officer who thinks in systems, identifies risk before it becomes tomorrow's headline and translates HIPAA, OSHA and billing regulations into practices our crews can use on scene. This isn't a back-office role; you'll sit at the table with EMS leadership, build the risk register and dashboards they actually use, and help keep responders safe on Wake County's worst days.

Location: Public Safety Center, Raleigh, NC.

Qualifications

• Associate's degree in Public Safety, Healthcare, Management, or related field.
• Five years of public safety or military experience.
• Valid driver's license with a safe driving record.
• Equivalent education and experience accepted.

Responsibilities

• Maintain enterprise risk register and use it for decision making.
• Build reports and leadership briefings turning safety, compliance and billing data into action.
• Lead OSHA compliance including bloodborne pathogen protocols and safety reviews.
• Investigate safety incidents and root causes with corrective actions.
• Interpret new regulations and translate into field policies.
• Audit EMS billing practices and hold vendors accountable.
• Support EMS leadership in incident response during major events.

Skills

Risk management

Data dashboards

OSHA compliance

Incident investigation

Regulatory interpretation

Billing audit

Emergency response coordination

Education

Associate's degree in Public Safety/Healthcare/Management

Bachelor's degree in EMS or Compliance

CHC or CPHRM certification

Job description

What You'll Be Doing

The Wake County EMS Compliance Officer helps keep our EMS system safe, compliant and ready! We operate one of the busiest, most respected 9-1-1 systems in North Carolina. We're seeking a Compliance Officer who thinks in systems, identifies risk before it becomes tomorrow's headline and translates HIPAA, OSHA and billing regulations into practices our crews can use on scene. This isn't a back-office paperwork role. You'll sit at the table with EMS leadership, build the risk register and dashboards they actually use, investigate incidents that matter, and help keep the people who respond to Wake County's worst days safe. Wehold ourselves to a high standard: integrity, accountability and continuousimprovement aren't just posters on the wall here; they're how we run thesystem. You'll work alongside people who take the mission seriously and valueeach other's well-being just as much. If you want compliance work with visible,real-world stakes, this is it.

Essential Functions:

• Keep our enterprise risk register current and use it to drive real decisions, not just track them
• Build reports and leadership briefings that turn safety, compliance and billing data into action
• Lead OSHA compliance, from bloodborne pathogen protocols to systemic safety reviews
• Investigate safety incidents and near-misses, conduct root cause analyses and ensure corrective actions stick
• Interpret new and changing regulations and translate them into policies our field staff can follow
• Audit EMS billing practices and hold our billing vendor accountable
• Step into the Emergency Operations Center or Field Safety Officer role during major incidents

About Our Team

Wake County EMS is a cutting-edge emergency medical services system that is responsible for providing EMS services throughout Wake County including within each of the county’s 12 local municipalities. We have well-developed mobile integrated health (community paramedicine) and research programs. We responded to over 140,000 requests for 911 EMS services in 2025. We greatly value the enrichment we receive through diversity in our staff, and we are continuously working to enhance that diversity and create spaces where all employees can thrive.

The Basics (Required Education and Experience)

• Associate's degree in Public Safety, Healthcare, Management or related field
• Five Years of Public Safety or Military Experience
• Valid Driver's License and "safe" driving record
• Equivalent education and experience are accepted

Beyond the Basics (Preferred Education and Experience)

• Bachelor's degree in EMS or Compliance
• Two years of experience running a compliance program covering respiratory protection and bloodborne pathogens or one year of medical billing experience
• CHC (Certified in Healthcare Compliance) or CPHRM (Certified Professional in Healthcare Risk Management)

About This Position

Location: Public Safety CenterRaleigh, NC 27601

Employment Type: Regular

Work Schedule: 40 Hours per week - Typically Mon - Fri including potential weekends

Hiring Range: 94,918.00 - 128,139.00

Market Range: 94,918.00 - 161,359.00

Posting Closing Date: 7:00 pm on 10/2/2026

What Makes Wake Great

Consistently ranked high among the best places to live and work in America, Wake County is the proud home to NC State University, Research Triangle Park, and the two-time Stanley Cup Champion Carolina Hurricanes, winners in 2006 and 2026. In addition to being Wake County’s seat of government, Raleigh is also the center of state government, with the Capitol Building, legislature and many state government offices located in Raleigh. With an estimated population of just over 1.2 million residents, Wake County is North Carolina’s most populous county. Entertainment, recreation, and art and culture abound with the North Carolina Museum of Art, JC Raulston Arboretum, and the Neuse River Trail all in the heart of Wake County. Wake County uses the Council/Manager form of government. Currently, the seven members of the Board of Commissioners are elected by district on a partisan basis and serve four-year terms. Starting in fall 2026, the Wake County Board will have seven commissioners elected by voters in their districts and two at-large commissioners elected by the whole County. The County is regarded as a fiscally responsible and well-managed government, enjoying a AAA bond rating. The County’s FY2027 General Fund budget is approximately $2.28 billion, and the County has more than 5,000 full time employees. Wake County Government came in at #2 on the Healthiest Employers list for 2024. This year, US News & World Report ranked Raleigh #5 on its list of Best Places to Live, and the Milken Institute ranked Raleigh #1 on its 2025 list of Best-Performing Cities.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants foremployment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that mayinclude: criminal, credit, motor vehicle, education, and sexual offender registry or others based on jobrequirements. Unless required by state law, a record of conviction will not automatically exclude you fromconsideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected.Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, duringand after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.