EMS 911 Call Taker & Dispatcher (Entry Level)

Pafford Emergency Medical Services; El Reno (OK); On-site; USD 30,000 - 40,000; Full time

Job summary

Pafford Emergency Medical Services in El Reno, Oklahoma, is hiring entry-level 911 Communication Specialists. This role involves receiving and processing emergency calls, ensuring effective communication with medical responders, and managing stressful situations. Required qualifications include a high school diploma, customer service experience, and professionalism. Applicants will receive training, and EMT certification is a plus. The position requires working in a demanding environment, with shifts including nights and weekends.

Qualifications

• Must be professional, mature, team-oriented and customer service driven.
• EMT certification is preferred.
• Work or volunteer experience involving public contact via phone and computer.

Responsibilities

• Receive, prioritize, and handle emergency and administrative phone calls.
• Process requests for ambulance services using detailed reference materials.
• Summarize critical information for first responders.

Skills

Ability to perform tasks efficiently

Strong listening skills

Ability to communicate respectfully

Teamwork skills

Education

High School Diploma or equivalent

Job description

Pafford Emergency Medical Services in El Reno, Oklahoma, is hiring entry-level 911 Communication Specialists. This role involves receiving and processing emergency calls, ensuring effective communication with medical responders, and managing stressful situations. Required qualifications include a high school diploma, customer service experience, and professionalism. Applicants will receive training, and EMT certification is a plus. The position requires working in a demanding environment, with shifts including nights and weekends.