9-1-1 Emergency Dispatcher & Call Taker

Pafford Emergency Medical Services Inc; Alexandria (LA); On-site; USD 36,000 - 48,000; Full time

Job summary

Pafford Emergency Medical Services Inc seeks a full-time 9-1-1 Telecommunicator/Emergency Call Taker for its on-site, 24/7 center. The role requires handling multiple emergency and administrative calls, clarifying needs, and providing accurate information to first responders.

Candidates should have strong English communication, a customer-service background, and the ability to remain calm under pressure. Training and a structured, safety-focused work environment are provided.

Qualifications

• Experience in customer service or public relations is desirable.
• Ability to speak and understand English for effective communication with callers.
• Willingness to work in a fast-paced, high-stress environment.

Responsibilities

• Receive, prioritize, and handle multiple emergency and administrative phone calls.
• Process requests for emergency and non-emergency ambulance service.
• Identify the nature of the problem through appropriate questioning.
• Summarize critical information for public safety responders in the dispatch system.
• Operate computer databases and search websites as necessary.

Skills

Customer service

English language

Multitasking

Public safety terminology

Teamwork

Education

High School or better

Tools

Computer terminals

Job description

Pafford Emergency Medical Services Inc seeks a full-time 9-1-1 Telecommunicator/Emergency Call Taker for its on-site, 24/7 center. The role requires handling multiple emergency and administrative calls, clarifying needs, and providing accurate information to first responders.

Candidates should have strong English communication, a customer-service background, and the ability to remain calm under pressure. Training and a structured, safety-focused work environment are provided.