Empowerment & Self-Sufficiency Case Manager

SmartRecruiters, Inc.; Aurora, Northern (CO, KY); Hybrid; USD 65,000 - 68,000; Full time

Job summary

The Housing Authority of the City of Aurora (AHA) is seeking an Opportunity & Self-Sufficiency Case Manager to implement and operate a self-sufficiency program. You will manage a caseload of 25-30 families, helping participants set goals, increase income, and progress toward asset-building and homeownership readiness.

The role also builds community partnerships, supports Resident Councils, and coordinates site-based opportunities across multiple family properties, encouraging resident leadership

Qualifications

• Bachelor’s degree in Social Work, Human Services, Psychology, Public Administration, or a related field required.
• Minimum 2–4 years of experience delivering goal‑oriented case management, financial coaching, or resident services within housing or community settings.
• Proficiency in Motivational Interviewing, trauma‑informed communication, person‑centered goal setting, and maintaining professional boundaries in community‑based work.
• Demonstrated experience developing partnerships, coordinating workshops, and advising resident groups or community councils.
• Experience using client databases (Resident Connect) to document case notes, track attendance, and report on outcomes, alongside proficiency in Microsoft Office (Outlook, Word, Excel, Access, Teams)

Responsibilities

• Manage a dedicated caseload of 25‑30 families receiving rental subsidies, delivering high‑touch, individualized support focused on goal setting, income progression, and long‑term self‑sufficiency.
• Maintain a complete, accurate understanding of program eligibility guidelines, conducting thorough screenings during outreach and recruitment across AHA family properties to ensure participants meet all eligibility criteria and maintain a full, active caseload of 25–30 households.
• Meet with participants in person, frequently conducting home visits, meeting at on‑site AHA property offices, or connecting at accessible community locations to remove participation barriers.
• Partner with participating families to apply creative, strengths‑based problem‑solving strategies as barriers arise, helping them adjust action steps and stay on track toward their self‑sufficiency goals.
• Utilize Motivational Interviewing techniques to empower families to move toward self‑identified goals.
• Implement internal program policies, participant expectations and milestone tracking from intake through graduation.
• Maintain clear, transparent, and consistent policies regarding access to the savings incentive program, ensuring participants understand requirements, balance tracking, and withdrawal criteria for asset‑building milestones.
• Administer participant goal plans and track milestone achievements, earned income growth, and savings incentive/asset‑building activities.
• Maintain accurate and timely participant records in Resident Connect, including case notes, community referrals and participant program involvement and progression toward individual goals.
• Cultivate community partnerships with local financial institutions, housing counselors, and workforce resources to deliver site‑based financial wellness, credit building, and homeownership readiness opportunities across all family properties.
• Utilize Resident Connect to log workshop participation, track participant attendance and record outcomes.
• Serve as the primary advisor and liaison for active Resident Councils at two designated properties, supporting resident leadership, community programming and property‑level engagement, while collaborating with ECHO staff to bring relevant programming and supportive services to residents.
• Utilize Resident Connect to track Resident Council attendance, engagement metrics, and leadership development across designated properties.
• Collaborate with the broader ECHO team to assist with departmental events as needed, including supporting commodities distribution and community building events.
• Serve strictly as a resource connector and referral agent for residents outside the designated caseload, maintaining professional scope and service boundaries.
• Collaborate with and communicate effectively with residents, AHA staff members and community colleagues.
• Other duties as assigned

Skills

Motivational Interviewing

Trauma-informed communication

Person-centered goal setting

Professional boundaries

Partnership development

Workshop coordination

Resident group advising

Microsoft Office

Education

Bachelor’s degree in Social Work or related field

Tools

Resident Connect

Excel

Outlook

Word

Access

Teams

Job description

The Housing Authority of the City of Aurora (AHA) is seeking an Opportunity & Self-Sufficiency Case Manager to implement and operate a self-sufficiency program. You will manage a caseload of 25-30 families, helping participants set goals, increase income, and progress toward asset-building and homeownership readiness.

The role also builds community partnerships, supports Resident Councils, and coordinates site-based opportunities across multiple family properties, encouraging resident leadership