Empowerment Client Navigator

Fresh Start Women; Phoenix (AZ); Hybrid; USD 50,000 - 55,000; Full time

Job summary

Fresh Start in Phoenix, AZ is seeking a Client Navigator to support women through the Impact Program, helping them achieve self‑sufficiency and economic independence. You’ll conduct intakes, guide clients through five pillars of support, and coordinate referrals to internal and external resources while maintaining supportive, client‑centered communication.

You’ll work in a remote‑friendly, full‑time role with a salary of $50,000–$55,000 per year, reporting to the VP of Community and Client

Qualifications

• Bachelor’s degree in Social Services, Human Services, Social Work, Education, Non‑Profit Management or related field.
• Some nights/weekends and occasional overtime may be required.
• Bilingual in English and Spanish a plus.
• Reliable transportation and ability to lift up to 35 pounds.

Responsibilities

• Conduct client intakes (Connect Sessions) and identify navigational pathways.
• Support clients through the Impact Program, setting action steps toward self-sufficiency.
• Provide external referrals to services not in Fresh Start’s scope.
• Provide internal referrals and coordinate with Fresh Start staff.
• Build rapport and maintain regular contact to ensure progress.
• Collaborate with other navigators and departments for client needs.
• Support community outreach and program-wide events.
• Perform other duties as assigned.

Skills

Clear Communicator

Active Listener

Organized & Efficient

Relationship Developer

Empathetic

Flexible

Team Player

Passionate

Education

Bachelor’s in Social Services or related field

Job description

Fresh Start in Phoenix, AZ is seeking a Client Navigator to support women through the Impact Program, helping them achieve self‑sufficiency and economic independence. You’ll conduct intakes, guide clients through five pillars of support, and coordinate referrals to internal and external resources while maintaining supportive, client‑centered communication.

You’ll work in a remote‑friendly, full‑time role with a salary of $50,000–$55,000 per year, reporting to the VP of Community and Client