Empower Support Associate

Cornerstone Capital Bank; Denver (CO); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking an Empower Support Associate to join their dynamic team. This entry-level position involves providing Tier I support to team members facing loan product issues, ensuring a seamless customer experience. Ideal candidates will possess strong communication skills, technical savvy, and a customer-oriented mindset. The role offers a competitive salary and full benefits, along with opportunities for growth within the company. If you're passionate about making a positive impact and thrive in a supportive environment, this position is perfect for you.

Benefits

Full Benefits

Performance Bonuses

Qualifications

• Strong communication and customer service skills are essential.
• Knowledge of mortgage products and fees is required.

Responsibilities

• Provide Tier I support to Production / Operations team members.
• Resolve loan-related inquiries and ensure customer satisfaction.

Skills

Customer Service Skills

Communication Skills

Technical Skills

Problem-Solving Skills

Organizational Skills

Tools

MS Office

Empower

Job description

Join to apply for the Empower Support Associate role at Cornerstone Capital Bank.

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Join to apply for the Empower Support Associate role at Cornerstone Capital Bank.

• No agencies or 3rd party Recruiters please. Thank you! ***

Job Details

Description

No agencies or 3rd party Recruiters please. Thank you! ***

Who We Are

Cornerstone Home Lending, a division of Cornerstone Capital Bank, is a unique national home lender with a reputation for excellent service, customer satisfaction, employee retention, and happiness. We employ people who are passionately committed to Cornerstone’s Mission, Vision & Core Convictions. Our brand is known for on-time closings—a key core conviction of Cornerstone. We have successfully navigated many industry cycles and regulatory changes.

We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.

Who We Are Looking For

The Empower Support Associate is a member of the Empower Help Desk support team providing Tier I support to Production / Operations team members. You will support customers facing issues with loan products, Empower loan-level issues, or services, including answering questions, troubleshooting, and resolving complaints, ensuring a positive customer experience. You will assist team members with Empower loan-related issues and escalate complex issues to the Product team.

Must possess sound customer service skills, a positive attitude, technical savvy, attention to detail, and strong problem-solving and communication skills.

Availability for weekend rotation is required:

• 7:00 am to 7:00 pm (central) on weekdays
• 9:00 am to 6:00 pm (central) on Saturday
• Noon to 6:00 pm (central) on Sunday

Key Responsibilities

• Address email and calls from Production / Operations team members regarding loan issues, providing resolutions.
• Deliver excellent customer service by communicating progress and solutions.
• Research and resolve loan level inquiries.

What You’ll Need To Be Successful

• Strong written and verbal communication skills
• Teamwork and customer service orientation
• Initiative and energy
• Strong computer and technical skills
• Professional demeanor
• Knowledge of mortgage products, fees, income calculation, disclosures, TRID
• Highly organized
• DU/LPA knowledge
• Proficiency in MS Office
• Mortgage/origination knowledge
• Ability to manage multiple tasks daily
• Experience with Empower is a plus

What We Offer

We offer a competitive salary, full benefits, and potential performance bonuses.

What To Do Next

If you meet the qualifications and are passionate about this role, we invite you to join our team. We invest in our employees' growth and success.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other