Empower Support Administrator

LabAnswer; San Francisco (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Generous compensation package

Team-oriented work environment

Job summary

A leading laboratory informatics consultancy is seeking a Support and System Administrator to provide support for Chromatography Data Systems and other lab informatics products. The candidate should have over two years of experience in a pharmaceutical setting, with excellent communication skills and a background in laboratory operations. This position is based in Northern California, and may require travel for work. We offer a competitive compensation package including salary and bonuses.

Qualifications

• Two years+ experience supporting laboratory systems in a pharmaceutical environment.
• Experience with administration and/or support of Waters NuGenesis and/or Waters Empower.
• Strong organizational skills and ability to manage multiple projects.
• Demonstrated understanding of laboratory operations and practices; strong organizational and/or project management skills.
• Ability to contribute to multiple projects for different business stakeholders.
• Strong analytical and problem solving skills.
• Must be able to work in Northern California; willing to travel as required.

Responsibilities

• Maintaining and supporting current Chromatography Data Systems.
• Providing end user issue support, troubleshooting and resolution.
• Conducting user-training sessions.
• End-to-end support for tickets requiring system changes (requirements gathering, documentation updates, development, configuration, validation scripts).
• Integrate instruments and conduct user training sessions.
• Enter and edit relevant static data; liaise with vendors to address issues.
• Evaluate product enhancements and implement upgrades as required.

Skills

Experience supporting laboratory systems

Excellent communication skills

Project management skills

Analytical and problem solving skills

Project management

Multi-project handling

Education

Bachelor Degree in chemistry, biology or related discipline

Tools

Waters NuGenesis

Waters Empower

Job description

Overview

LabAnswer is the leading laboratory informatics consultancy in North America. We work with “best in breed” Laboratory Informatics software products to provide total solutions for our biotech and pharmaceutical clients. LabAnswer is expert in architecting, configuring, deploying, validating and supporting laboratory systems. These systems include LIMS, CDS, Scientific Content Management Systems and Electronic Lab Notebooks.

As a LabAnswer consultant you will be exposed to the technologies and processes that many leading US companies utilize. We offer a generous compensation package consisting of salary, bonuses and benefits.

Job Description

The Support and System Administrator position is based in Northern California and supports the end users with Chromatography Data Systems as well as other laboratory informatics products. The position will create and maintain necessary procedures, assist in the administration, configuration and end user support of the system as well as provide training to staff members. This position requires flexibility with changing priorities.

Responsibilities

• Maintaining and supporting current CDS system
• End user issue support, troubleshooting, & resolution
• Provides assistance in the creation of maintenance release enhancements
• Provides end-to-end support for tickets requiring system change (requirements gathering, documentation updates, development, system configuration, validation protocol/script development to validation execution)
• Integrate instruments
• Conducts user-training sessions for users
• Performs entry and edit of all relevant static data
• Acts as liaison between internal laboratory users and vendor to address various system issues Evaluates product enhancements and capabilities, in addition to implementing upgrades as required

Qualifications

• A qualified candidate will possess:
• Two years+ experience supporting laboratory systems in a pharmaceutical environment
• Experience with administration and/or support of Waters NuGenesis and/or Waters Empower
• Excellent verbal and written communication skills
• Demonstrated working understanding of laboratory operations and practices strong organizational and/or project management skills
• Ability to contribute to multiple projects for different business stakeholders
• Strong analytical and problem solving skills
• Must be able to work in Northern California. Ideal candidates will be willing and able to travel as required by role.

Education

• Bachelor Degree in chemistry, biology or related discipline is preferred.

Additional Information

At LabAnswer we offer a very competitive compensation package based on experience and education. We are looking for excellent people to join our team, those who are looking to join a company for the long term. Our employees are team players and are the best at what they do. Please read our employee value proposition and philosophy statement at www.labanswer.com to see if you are the right match for Lab Answer.