Employment and Training Advisor

City of Atlanta; Atlanta (GA); Hybrid; USD 50,000 - 61,000; Full time

Job summary

The City of Atlanta's Department of Labor and Employment Services seeks an Employment and Training Advisor to coordinate direct services for participants across adults, dislocated workers, and youth under WIOA. Under supervision, you’ll manage caseloads, develop service plans, and ensure timely referrals to partner agencies.

You will maintain case records, monitor progress, and generate reports for leadership while collaborating with local and state workforce partners in a hybrid work

Qualifications

• Bachelor's degree in Public or Business Administration or related Human Services field; three or more years in career advisory/case management or related roles.
• Experience with workforce development policies and WIOA regulations; ability to analyze programs and data.
• Strong communication, leadership and ability to produce detailed reports for executives.

Responsibilities

• Coordinate direct services to participants, including employment and training under WIOA.
• Maintain caseloads and develop individualized customer service plans.
• Refer clients to partner agencies and monitor service quality.

Skills

Leadership

Communication

WIOA regulations

Workforce development

Data analysis

Databases

Software proficiency

Stakeholder management

Policy knowledge

Education

Bachelor's degree in Public or Business Administration or related Human Services field

Job description

Department of Labor and Employment Services

Employment and Training Advisor

Posting Expires: November 19, 2026

Salary: $55,000/annually

About Atlanta Department of Labor and Employment Services

ADOLES was created in January 2023 under Mayor Dickens' administration with a vision to develop a robust workforce that will meet the needs of Atlanta's expanding city and allow residents a pathway to move up the economic ladder. The department supports Labor and Innovation, Adult, Dislocated Worker, and Youth Employment Services. The Department partners with federal, state, and local governments, colleges, schools, and community and faith-based organizations to deliver comprehensive workforce development services. The department currently administers a portfolio of programs including federal programs including the Workforce Innovation and Opportunity Act and the American Rescue Plan Act.

General Description and Classification Standards:

The purpose of this position is to assist with coordinating the direct services to participants. Direct Services may include employment services and training services to WIOA participants in one or more of three categories (adult, dislocated worker, and youth).

Supervision Received:

Under the direct supervision of the Manager, Employment and Training Advisor and/or Executive Director of Workforce Services, this position is responsible for providing case management services to customers.

Essential Duties and Responsibilities:

• Facilitates aptitude test and interest inventory to determine customers' strengths and weaknesses. Develop individualized customer service plans to ensure that their needs are addressed in a manner consistent with the policies and procedures.
• Maintains a caseload of up to 150 files.
• Make appropriate referrals of customers to agencies that will address the needs identified within their individualized customer service plans.
• Intercedes on behalf of customers when appropriate and necessary.
• Monitors the services provided to customers for quality and appropriateness.
• Provides case management services to customers that remove employment barriers and facilitate the customers' transition into employment.
• Develops and maintains customer case records in a manner consistent with policies and procedures.
• Ensures customer information is entered and updated in the Georgia Workforce System (GWS) .
• Participate in staff meetings to discuss the status of each customer.
• Facilitates pre-employment and job readiness workshops.
• Submit reports as required.
• Assists the Site Supervisor as Primary Lead during their absence.
• Tracks and report data that is necessary to promote service quality and efficiency.
• Performs other duties as assigned.

The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. COA may change the specific job duties with or without prior notice based on the needs of the organization.

Knowledge Skills and Abilities:

• Strong leadership and communication skills
• Knowledge of workforce development and WIOA regulations
• Knowledge of Local & State workforce regulations and policies
• Knowledge of federal grant regulations.
• Provide excellent customer service at all times.
• Experience with databases and data analysis.
• Proficiency in using relevant software and technology.
• Ability to cultivate and drive crucial conversations with internal and external stakeholders leading to actionable, productive outcomes.
• Understanding of systems, processes, and people to develop and implement solutions to problems
• Effective oral and written communication skills
• Ability to build detailed and informative reports and documents for executive leadership, oversight entities, and stakeholders
• Keen attention to detail and ability to address complex tasks with accuracy and efficiency

Minimum Qualifications:

Education and Experience -

Bachelor's degree in Public or Business Administration or related Human Services field equivalent to the academic requirements of.

Three or more years of progressively responsible work experience providing issues analyses and recommendations in a Career Advisor/Case Management field or related discipline; or an equivalent combination to education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

Licensures and Certifications -

None Required

Preferred Requirements -

Same as minimum

Work Schedule:

This position follows the City’s hybrid work schedule policy as assigned by the Department of Human Resources Commissioner and requires in-person work at City worksites/facilities at least four (4) days per week, with the option to work remotely one (1) day per week, based on eligibility, departmental needs, and supervisor approval. The hybrid work schedule is subject to change at any time to five (5) days in-person work.

Essential Capabilities and Work Environment

Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job.

Lifting Requirements:

Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects.

It is the policy of the City of Atlanta (“COA”) that qualified individuals with disabilities are not discriminated against because of their disabilities regarding job application procedures, hiring, and other terms and conditions of employment. It is further the policy of the COA to provide reasonable accommodation to qualified individuals with disabilities in all aspects of the employment process. The COA is prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If reasonable accommodation is needed, please contact the Human Resources Director for your department.

The City of Atlanta is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, color, religion, age, disability, sex, sexual orientation, ender identity, marital status, veteran’s status or national origin, or any other basis prohibited by federal, state, or local law. We value and encourage diversity in our workforce.