Employment and Training Advisor

City of Atlanta, GA; Atlanta (GA); In loco; USD 50.000 - 61.000; Tempo pieno

Descrizione del lavoro

The Department of Labor and Employment Services in Atlanta is seeking an Employment and Training Advisor to coordinate direct services for participants under WIOA. You will perform case management, develop individualized service plans, and connect clients with employment and training opportunities.

Under supervision, you will maintain up to 150 files, refer clients to partner agencies, monitor service quality, and prepare reports.

Competenze

• Strong leadership and communication skills.
• Knowledge of workforce development and WIOA regulations.
• Familiarity with local and state workforce regulations and policies.
• Knowledge of federal grant regulations.
• Ability to provide excellent customer service at all times.
• Experience with databases and data analysis.
• Proficiency with relevant software and technology.
• Ability to create detailed reports for leadership and stakeholders.
• Keen attention to detail and accuracy.

Mansioni

• Facilitates aptitude tests and inventories to assess client strengths.
• Manages a caseload of up to 150 files.
• Refers clients to agencies to address needs identified.
• Intercedes on behalf of clients when needed.
• Monitors services for quality and appropriateness.
• Delivers case management to remove employment barriers.
• Maintains customer case records consistent with policies.
• Updates information in the Georgia Workforce System (GWS).
• Participates in staff meetings to discuss client status.
• Facilitates pre-employment and job-readiness workshops.
• Submits required reports.
• Assists Site Supervisor as Primary Lead during absence.
• Tracks and reports data to promote service quality.
• Performs other duties as assigned.

Conoscenze

Leadership

Communication

Workforce development

WIOA regulations

Data analysis

Software proficiency

Report writing

Stakeholder engagement

Attention to detail

Strumenti

Georgia Workforce System (GWS)

Descrizione del lavoro

Department of Labor and Employment Services

Employment and Training Advisor

Posting Expires: November 19, 2026

Salary: $55,000/annually

About Atlanta Department of Labor and Employment Services

ADOLES was created in January 2023 under Mayor Dickens' administration with a vision to develop a robust workforce that will meet the needs of Atlanta's expanding city and allow residents a pathway to move up the economic ladder. The department supports Labor and Innovation, Adult, Dislocated Worker, and Youth Employment Services. The Department partners with federal, state, and local governments, colleges, schools, and community and faith-based organizations to deliver comprehensive workforce development services. The department currently administers a portfolio of programs including federal programs including the Workforce Innovation and Opportunity Act and the American Rescue Plan Act.

General Description and Classification Standards

The purpose of this position is to assist with coordinating the direct services to participants. Direct Services may include employment services and training services to WIOA participants in one or more of three categories (adult, dislocated worker, and youth).

Supervision Received

Under the direct supervision of the Manager, Employment and Training Advisor and/or Executive Director of Workforce Services, this position is responsible for providing case management services to customers.

Essential Duties and Responsibilities

These are typical responsibilities for this position and should not be construed as exclusive or all inclusive.

• Facilitates aptitude test and interest inventory to determine customers' strengths and weaknesses. Develop individualized customer service plans to ensure that their needs are addressed in a manner consistent with the policies and procedures.
• Maintains a caseload of up to 150 files.
• Make appropriate referrals of customers to agencies that will address the needs identified within their individualized customer service plans.
• Intercedes on behalf of customers when appropriate and necessary.
• Monitors the services provided to customers for quality and appropriateness.
• Provides case management services to customers that remove employment barriers and facilitate the customers' transition into employment.
• Develops and maintains customer case records in a manner consistent with policies and procedures.
• Ensures customer information is entered and updated in the Georgia Workforce System (GWS) .
• Participate in staff meetings to discuss the status of each customer.
• Facilitates pre-employment and job readiness workshops.
• Submit reports as required.
• Assists the Site Supervisor as Primary Lead during their absence.
• Tracks and report data that is necessary to promote service quality and efficiency.
• Performs other duties as assigned.

The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. COA may change the specific job duties with or without prior notice based on the needs of the organization.

Knowledge Skills and Abilities

This is a partial list of necessary knowledge, skills, and abilities required to perform the job successfully, it is not an exhaustive list.

• Strong leadership and communication skills
• Knowledge of workforce development and WIOA regulations
• Knowledge of Local & State workforce regulations and policies
• Knowledge of federal grant regulations.
• Provide excellent customer service at all times.
• Experience with databases and data analysis.
• Proficiency in using relevant software and technology.
• Ability to cultivate and drive crucial conversations with internal and external stakeholders leading to actionable, productive outcomes.
• Understanding of systems, processes, and people to develop and implement solutions to problems
• Effective oral and written communication skills
• Ability to build detailed and informative reports and documents for executive leadership, oversight entities, and stakeholders
• Keen attention to detail and ability to address complex tasks with accuracy and efficiency