Employment Services Manager 1 (PCN 21-3035)

State of Alaska; Sitka (AK); On-site; USD 85,000 - 115,000; Full time

Job summary

State of Alaska in Sitka is seeking an Employment Services Manager 1 to lead the Sitka Job Center, oversee staff, and coordinate employment and training services for the region.

The role involves planning, scheduling, and facilitating program functions, with collaboration across public and private partners to deliver comprehensive workforce services.

Qualifications

• Interpersonal skills with ability to develop relationships and communicate effectively.
• Customer/Quality focus by meeting needs and delivering high-quality service.
• Planning and evaluating to organize work, set priorities, and monitor progress.
• Accountability for results, setting objectives and complying with rules.

Responsibilities

• Supervise Sitka Job Center staff and day-to-day operations.
• Provide outreach of employment and training services to local communities.
• Plan, organize, schedule, and coordinate program functions.
• Coordinate with public and private sector partners to deliver services.

Skills

Interpersonal skills

Customer focus

Planning & evaluation

Accountability

Job description

Job Description

This recruitment is exempt from the Hiring Freeze (Administrative Order 358).

ATTENTION ALASKA RESIDENTS!

The Department of Labor and Workforce Development, Division of Employment and Training Services, is recruiting for an Employment Services Manager 1 located in Sitka! No Cover Letter Required!

This position is in the General Government Unit (GGU) at a Range 16.

What You Will Be Doing:

The Employment Services Manager (ESM) 1 is a working supervisory position located at the Sitka Job Center and serves under the direct supervision of the Southeast Regional Manager (ESM 3) located at the Juneau Job Center. This position manages the activities of the Sitka Job Center by providing outreach of employment and training services to the local and surrounding communities including planning, organizing, scheduling, and facilitating program functions. Employment Services Managers perform administrative and managerial assignments necessary for the delivery of federal and state entitlement and employment programs and services that assist individuals to become self-sufficient and gain employment or reemployment, receive career support and training service, receive employment counseling, and/or assist business community market employment opportunities and maintain a viable workforce. Positions in this series perform a variety of duties such as supervising and managing program staff; planning, organizing, directing, and coordinating the delivery of program services; promoting utilization and understanding of program services; and coordinating program services with other public and private sector entities.

Our Mission, Values, And Culture:

The Department of Labor and Workforce Development, Division of Employment and Training Services’ mission is to provide labor exchange, employment and training services, and unemployment insurance to Alaskans and Alaska businesses to advance opportunities for employment and provide economic stability for communities in Alaska. The Sitka Job Center and Southeast Regional team is a dynamic professional staff, with diverse roles and expertise, cross-trained to work together for the development of a successful workforce. Our core values are Integrity, Teamwork, Respect, Customer Service, Communication, Excellence, Training and Creativity.

Benefits Of Joining Our Team:

This is a full-time permanent position. You will join a team that demonstrates a high level of initiative, excellent interpersonal skills, and an ability to adapt to a changing environment. There are opportunities for advancement and continued development of skills and knowledge base. The State of Alaska offers 12 paid holidays per year in addition to generous paid leave accrual, a comprehensive health benefits package, and a competitive retirement plan.

The Working Environment You Can Expect:

The Division of Employment and Training Services is devoted to comprehensive workforce development for both its staff and customers. The work week for this position is Monday through Friday, 7.5 hours per day on a work schedule determined between the hours of 8am and 4:30pm.

Who We Are Looking For:

We are interested in candidates who possess some or all of the following position specific competencies:

• Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
• Creative Thinking: Uses imagination to develop new insights into situations and applies innovative solutions to problems; designs new methods where established methods and procedures are inapplicable or are unavailable.
• Client Engagement/Change Management: Knowledge of the impact of change on people, processes, procedures, leadership, and organizational culture; knowledge of change management principles, strategies, and techniques required for effectively planning, implementing, and evaluating change in the organization.

To view the general description and example of duties for the position, please go to the following link:

https://www.governmentjobs.com/careers/Alaska/classspecs

Minimum Qualifications

Any combination of education and/or experience that provides the applicant with competencies in:

• Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
• Customer/Quality Focus: Anticipates, monitors, and meets the needs of customers and responds to them in an effective, appropriate manner. Demonstrates commitment to identifying customers’ apparent and underlying needs and continually seeks to provide the highest quality service and product to all customers.
• Planning and Evaluating: Organizes work, sets priorities, and determines resource requirements; determines short- or long-term goals and strategies to achieve them; coordinates with other organizations or parts of the organization to accomplish goals; monitors progress and evaluates outcomes.
• Accountability: Holds self and others accountable for measurable high-quality, timely, and cost-effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for own actions and decisions. Complies with established control systems and rules.

Equivalent To Those Typically Gained By:

Any combination of progressively responsible experience providing employment services; coordinating training services; conducting skills assessments; making referrals to community support services; assisting individuals apply for federal/state financial assistance or benefits; providing services to the public; explaining policies, procedures, services, or requirements to the public; resolving customer complaints or problems; calculating costs, refunds, taxes, or benefits; providing written explanations, summaries, reports, or correspondence; and/or locating and inputting information into data systems such as reservation, ticketing, or application systems.

Special Note:

“Competencies” means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation.

“Progressively responsible” means indicating growth and/or advancement in complexity, difficulty, or level of responsibility.

“Typically gained by” means the prevalent, usual method of gaining the competencies expected for entry into the job.

THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY

This recruitment is open to Alaska Residents only. Applicants must meet Alaska Residency Requirements in order to be considered for employment at this time.

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or [phone] in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

Careers With The State Of Alaska Offer MANY Benefits

The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.

For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.)

Insurance Benefits

• Health insurance, which includes employer contributions toward medical/vision/dental
  • The following employee groups are under AlaskaCare Benefits administered by the State: See https://drb.alaska.gov/help/plans.html for additional information.
  • AVTEC
  • Confidential
  • Correctional Officers
  • Marine Engineers
  • Mt. Edgecumbe Teachers
  • Supervisory
  • Unlicensed Vessel Personnel/Inland Boatman's Union
  • Exempt employees (not covered by collective bargaining)
  • The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.
  • General Government
  • Labor, Trades and Crafts
  • Public Safety Employees Association
  • Masters, Mates & Pilots
• Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)

Optional Insurance Benefits

• Group-based insurance premiums for
  • Term life (employee, spouse or qualified same sex partner, and dependents)
  • Long-term and short-term disability
  • Accidental Death and Dismemberment
  • Long-term care (self and eligible family members)
  • Supplemental Survivor Benefits
• Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses

Retirement Benefits

• Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
• Matching employer contribution into a defined contribution program (new employees)
• Employer contribution into a defined benefit or defined contribution program (current employees)
• Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
• Option to enroll in the Alaska Deferred Compensation Program
• Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options

See https://drb.alaska.gov/retiree/ for additional information

Paid Leave & Other Benefits

• Personal leave with an accrual rate increase based on time served
• Twelve (12) paid holidays a year