Employment Services Manager 1

Holland America-Princess (Holland America Dawson City Inn); Sitka (AK); On-site; USD 70,000 - 90,000; Full time

Job summary

The Employment Services Manager 1 in Sitka oversees the Sitka Job Center and supervises staff, coordinating outreach of employment and training services for Sitka and surrounding communities under the Southeast Regional Manager.

This is a full-time, permanent position with responsibilities to deliver program functions, support career services, and foster partnerships with public and private entities to advance workforce development.

Qualifications

• This job class uses competency based minimum qualifications.
• Interpersonal skills to build relationships and communicate effectively.
• Customer/Quality focus to anticipate and meet client needs.
• Planning and evaluating to set priorities and monitor progress.
• Accountability for high-quality, timely results and adherence to rules.

Responsibilities

• Supervise Sitka Job Center staff and coordinate program functions.
• Provide outreach of employment and training services to the local community.
• Deliver federal and state entitlement and employment programs and services.
• Collaborate with public and private sector partners to achieve workforce goals.

Job description

Job Description

This recruitment is exempt from the Hiring Freeze (Administrative Order 358).

ATTENTION ALASKA RESIDENTS!

The Department of Labor and Workforce Development, Division of Employment and Training Services, is recruiting for an

Employment Services Manager 1 located in Sitka!

No Cover Letter Required!

This position is in the General Government Unit (GGU) at a Range 16.

What You Will Be Doing:

The Employment Services Manager (ESM) 1 is a working supervisory position located at the Sitka Job Center and serves under the direct supervision of the Southeast Regional Manager (ESM 3) located at the Juneau Job Center.

This position manages the activities of the Sitka Job Center by providing outreach of employment and training services to the local and surrounding communities including planning, organizing, scheduling, and facilitating program functions.

Employment Services Managers perform administrative and managerial assignments necessary for the delivery of federal and state entitlement and employment programs and services that assist individuals to become self-sufficient and gain employment or reemployment, receive career support and training service, receive employment counseling, and/or assist business community market employment opportunities and maintain a viable workforce. Positions in this series perform a variety of duties such as supervising and managing program staff; planning, organizing, directing, and coordinating the delivery of program services; promoting utilization and understanding of program services; and coordinating program services with other public and private sector entities.

Our Mission, Values, and Culture:

The Department of Labor and Workforce Development, Division of Employment and Training Services’ mission is to provide labor exchange, employment and training services, and unemployment insurance to Alaskans and Alaska businesses to advance opportunities for employment and provide economic stability for communities in Alaska. The Sitka Job Center and Southeast Regional team is a dynamic professional staff, with diverse roles and expertise, cross-trained to work together for the development of a successful workforce. Our core values are Integrity, Teamwork, Respect, Customer Service, Communication, Excellence, Training and Creativity.

Benefits of Joining Our Team:

This is a full-time permanent position. You will join a team that demonstrates a high level of initiative, excellent interpersonal skills, and an ability to adapt to a changing environment. There are opportunities for advancement and continued development of skills and knowledge base. The State of Alaska offers 12 paid holidays per year in addition to generous paid leave accrual, a comprehensive health benefits package, and a competitive retirement plan.

The Working Environment You Can Expect:

The Division of Employment and Training Services is devoted to comprehensive workforce development for both its staff and customers. The work week for this position is Monday through Friday, 7.5 hours per day on a work schedule determined between the hours of 8am and 4:30pm.

Who We Are Looking For:

We are interested in candidates who possess some or all of the following position specific competencies:

Computer Skills

: Uses computers, software applications, databases, and automated systems to accomplish work.

Creative Thinking

: Uses imagination to develop new insights into situations and applies innovative solutions to problems; designs new methods where established methods and procedures are inapplicable or are unavailable.

Client Engagement/Change Management

: Knowledge of the impact of change on people, processes, procedures, leadership, and organizational culture; knowledge of change management principles, strategies, and techniques required for effectively planning, implementing, and evaluating change in the organization.

Minimum Qualifications

Competency Based Minimum Qualifications Instructions

This job class uses competency based minimum qualifications.

Please ensure your application

(through work history, volunteer experience (duties summary), training, education, licenses, certifications, etc.) supports how you have gained the knowledge, skills, abilities, and behaviors (competencies) and that you possess the minimum required competencies for the job class.

Competency Description

The competency description(s) listed below have been designed to promote a common understanding of the essential elements of the job class. They highlight the more general and customary knowledge, skills, abilities (KSAs), tasks, and behaviors used to describe the competency. They typically list expectations, as opposed to specific tasks, and are to be used only as parameters and guidelines. A competency’s description is not intended to exclusively define every KSA, task, and behavior needed to successfully meet the competency, but rather to provide the manager/agency with a broad reference of options as to how an applicant can meet the job expectation.

Minimum Qualifications

Any combination of education and/or experience that provides the applicant with competencies in:

Interpersonal Skill

s: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.

Customer/Quality Focus

: Anticipates, monitors, and meets the needs of customers and responds to them in an effective, appropriate manner. Demonstrates commitment to identifying customers’ apparent and underlying needs and continually seeks to provide the highest quality service and product to all customers.

Planning and Evaluating

: Organizes work, sets priorities, and determines resource requirements; determines short- or long-term goals and strategies to achieve them; coordinates with other organizations or parts of the organization to accomplish goals; monitors progress and evaluates outcomes.

Accountability

: Holds self and others accountable for measurable high-quality, timely, and cost-effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for own actions and decisions. Complies with established control systems and rules.

Equivalent to those typically gained by:

Any combination of progressively responsible experience providing employment services; coordinating training services; conducting skills assessments; making referrals to community support services; assisting individuals apply for federal/state financial assistance or benefits; providing services to the public; explaining policies, procedures, services, or requirements to the public; resolving customer complaints or problems; calculating costs, refunds, taxes, or benefits; providing written explanations, summaries, reports, or correspondence; and/or locating and inputting information into data systems such as reservation, ticketing, or application systems.

Special Note:

“Competencies” means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation.

“Progressively responsible” means indicating growth and/or advancement in complexity, difficulty, or level of responsibility.

“Typically gained by” means the prevalent, usual method of gaining the competencies expected for entry into the job.

Additional Required Information

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PLEASE READ THE FOLLOWING INSTRUCTIONS & INFORMATION CAREFULLY

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THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY

This recruitment is open to Alaska Residents only. Applicants must meet

Alaska Residency Requirements

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