Office Assistant 2 (PCN 052321)

State of Alaska; Juneau (AK); On-site; USD 38,000 - 52,000; Full time

Job summary

State of Alaska is seeking a detail-oriented administrative support professional to join the Child Care Program Office in Anchorage. You will support licensing, quality and capacity building, and eligibility teams while assisting staff and the public to ensure smooth daily operations.

The role requires basic clerical experience, a high school diploma or equivalent, and the ability to process data, answer phones, and maintain logs. The position offers government benefits and a stable career path.

Qualifications

• High school diploma or the equivalent.
• One year of experience that includes clerical tasks (greeting clients, answering phones, typing, filing, sorting mail, data entry, payments, making change, or logging).
• Education from an accredited college may substitute for the required experience (3 credit hours = 1 month, 150 hours = 1 month).
• High school diploma equivalent includes GED or other recognized equivalents.

Responsibilities

• Provide administrative program support to the Child Care Licensing, Child Care Quality and Capacity Building, and the Child Care Eligibility and Benefits teams.
• Provide front-line support to internal staff and the public to ensure smooth daily operations.
• Assist with general clerical duties, data entry, filing, and maintaining logs as needed.

Skills

Attention to Detail

Customer Service

Self-Management

Teamwork

Education

High school diploma or equivalent

Job description

What You Will Be Doing

In this role, you’ll be part of the Child Care Program Office and a mission-driven team working to support families and childcare providers across Alaska. You will play a key role in ensuring smooth daily operations and providing front-line support to both internal staff and the public. You will provide administrative program support to the Child Care Licensing, Child Care Quality and Capacity Building, and the Child Care Eligibility and Benefits teams.

Our Organization, Mission, And Culture

The Division of Public Assistance is committed to promoting self-sufficiency and providing basic living expenses to Alaskans in need. At the Division of Public Assistance, we work for the common good of, and earn the respect of, the clients, families and communities we serve.

We honor cultural, geographic and economic diversity and seek community involvement in our decisions and service delivery.

The Benefits Of Joining Our Team

The Division of Public Assistance is devoted to developing and sustaining a quality workforce by providing staff training and encouraging career advancement within the agency. You will have the opportunity to develop skills and build knowledge and competencies to assist you in your future career goals. We believe you can work your way through the ranks and into the Policy, Administrative and/or Leadership teams within our agency.

We provide a competitive benefit package, flexible work schedules and job stability.

The Working Environment You Can Expect

This position is centrally located in Anchorage at the Child Care Program Office in the Frontier Building, 3601 C Street, Suite 140.

You will work with experienced staff in a professional environment built on mutual respect, trust, and collaborative teamwork in support of the Child Care Program Office’s mission.

Who We Are Looking For

• Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
• Customer Service: Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement.
• Self-Management: Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.
• Teamwork: Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.

Minimum Qualifications

• High school diploma or the equivalent.
• One year of experience that includes clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.

Substitution

Education from an accredited college may substitute for the required experience (3 semester hours or 4 quarter hours equal one month of experience; 150 hours of vocation education equal one month of experience).

Special Note

"High school diploma equivalent" means one of the following: 1) a G.E.D.; 2) completion of any basic adult education course equivalent to 480 class hours (16 weeks at 30 course hours per week); 3) acceptance in full standing by an accredited college or university; 4) highest grade of school completed plus an amount of paid or volunteer experience that totals 12 years and includes basic clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.

Motor Vehicle Requirement

Some positions in this class may require the incumbent to operate motor vehicles. Such positions require that the applicant possess a regular driver's license and be 18 years of age or older.

Typing Skill Requirement

Some position in this class may require skill in typing. Recruitment and selection may include this requirement.

Visa Sponsorship

The State of Alaska does not provide VISA Employer sponsorship.

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodations, auxiliary aids, or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal‑opportunity employer.

Contact Information

For specific information in reference to the position, feel free to contact the hiring manager at:

Program Coordinator: Katy Wright

1

Email: [e-mail]

Benefits Description

The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.

Insurance Benefits

• Health insurance, which includes employer contributions toward medical/vision/dental
  • The following employee groups are under AlaskaCare Benefits administered by the State: See https://drb.alaska.gov/help/plans.html for additional information.
    • AVTEC
    • Confidential
    • Correctional Officers
    • Marine Engineers
    • Mt. Edgecumbe Teachers
    • Supervisory
    • Unlicensed Vessel Personnel/Inland Boatman's Union
    • Exempt employees (not covered by collective bargaining)
  • The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.
    • General Government
    • Labor, Trades and Crafts
    • Public Safety Employees Association
    • Masters, Mates & Pilots
• Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)

Optional Insurance Benefits

• Group-based insurance premiums for
  • Term life (employee, spouse or qualified same sex partner, and dependents)
  • Long-term and short-term disability
  • Accidental Death and Dismemberment
  • Long-term care (self and eligible family members)
  • Supplemental Survivor Benefits
• Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses

Retirement Benefits

• Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
• Matching employer contribution into a defined contribution program (new employees)
• Employer contribution into a defined benefit or defined contribution program (current employees)
• Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
• Option to enroll in the Alaska Deferred Compensation Program
• Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options

See https://drb.alaska.gov/retiree/ for additional information

Paid Leave & Other Benefits

• Personal leave with an accrual rate increase based on time served
• Twelve (12) paid holidays a year