Employment Case Manager

RiseMe; Providence (RI); On-site; USD 45,000 - 65,000; Full time

Job summary

RiseMe in Providence, RI seeks a dedicated Resident Services professional to provide high-touch case management for Public Housing residents. You will support education, job training, employment, and financial stability goals through individualized services and strong community partnerships.

Responsibilities include intake, ISTP development, curricula delivery, ESL/GED coordination, job placement support, and confidential recordkeeping, with an emphasis on trauma-informed, resident-centered

Qualifications

• Two-year college degree from accredited college/university in related fields preferred.
• At least two years’ experience in job training, career coaching, job development, community organizing, conflict resolution and mediation.
• Familiarity with case management database systems.
• Bi-lingual Spanish preferred – fluency in speaking, reading and writing.
• Valid driver’s license (Class O) unrestricted except for corrective lenses, required.
• Ability to maintain confidentiality in all assignments.

Responsibilities

• Provide employment readiness training, job skills training referrals, job search and placement assistance, and employment retention strategies to clients.
• Develop and monitor progress on Individual Service and Training Plans (ISTP).
• Research, adapt and develop comprehensive career exploration curricula, including resume/cover letter prep and interview skills.
• Teach career exploration and employment readiness classes to youth and adults.
• Liaise with teachers and agencies to ensure ESL, GED, literacy, and pre-employment instruction.
• Refer clients to appropriate PHA or partner education or training programs and ensure quality training.

Skills

Bi-lingual Spanish

Education

Two-year college degree in related field

Tools

Microsoft Word

Excel

Outlook

Database programs

Job description

Purpose:

To support residents in Public Housing in achieving their education, job training, employment and financial stability goals. Provide high-touch, individualized case management to participants over the course of the initiative.

Essential Tasks of the Position:

Provide employment readiness training, job skills training referrals, job search and placement assistance, and employment retention strategies to clients, assisting PHA residents with employment services:

• Conduct intake and administer career and vocation assessments;
• Develop and monitor progress on Individual Service and Training Plans (ISTP);
• Research, adapt and develop comprehensive career exploration and employment readiness curricula to include resume/cover letter preparation, interviewing and other soft skills, job search strategies;
• Teach career exploration and employment readiness classes to youth and adults;
• Liaise with teachers and other agencies to ensure participants receive ESL, GED, literacy, and other pre-employment instruction;
• Refer clients to appropriate PHA and/or partner provided education or training program – remain actively involved to ensure partner is providing high-quality training;
• Assist clients in obtaining internships, job shadowing and mentoring opportunities;
• Follow-up with clients to ensure success, employment retention, and address needs for further development/coaching and/or support services;
• Refer clients to appropriate PHA and/or partner work‑enabling supportive services (child care, behavioral health services, etc.) – remain actively involved to ensure partner is providing high-quality services;
• Document all client progress in the case management databases;
• Maintain confidentiality of client information, processes and data;
• Meet regularly with Resident Services Department (RSD) and other PHA staff for program development and event planning (i.e. annual Community Job Fair) and to monitor and evaluate program success;
• Communicate regularly with community partners, service providers, employers and PHA directors;
• Attend trainings related to professional and/or program development, as required;
• Represent the Resident Services Department on various boards, committees, councils as assigned.

Position Requirements and Qualifications:

Education Level

• Two-year college degree from accredited college/university with emphasis on job training, career coaching, job development, community organizing or related fields, preferred

Experience in Related Field

• At least two years’ experience in job training, career coaching, job development, community organizing, conflict resolution and mediation
• Familiarity with case management database systems
• Proven experience in administering formal and informal career and vocational assessments

Knowledge, skills, abilities, licenses and certifications

• Bi‑lingual skills preferred – fluency in Spanish to include speaking, reading and writing
• An understanding of low income and/or public housing issues, required
• Solid knowledge of skill sets related to work training programs and the workplace
• Strong written and oral communication skills
• Working knowledge of adult education and job training resources available within the community
• Working knowledge of Microsoft Word, Excel, Outlook, and database programs
• Ability to work independently and with a team and be flexible in accepting change
• Ability to establish and maintain effective working relationships with associates
• Knowledge of preparation of both narrative and numerical reports
• Skill in organizing and managing diverse responsibilities simultaneously
• Ability to relate to and interact with mixed populations of residents in low and moderate income housing settings
• Ability to receive and apply enlightened techniques and skilled practices in addressing the needs of the above populations
• Valid driver’s license (Class O) unrestricted except for corrective lenses, required
• Ability to maintain confidentiality in all assignments