EMPLOYMENT CASE MANAGER

ACCULTRATION FOR JUSTICE ACCESS & P; False Pass (AK); On-site; USD 42,000 - 54,000; Full time

Job summary

Acculturation for Justice, Access and Peace Outreach (AJAPO) in Pittsburgh, PA, seeks an Employment Case Manager to assist refugees and immigrants with employment services. The role emphasizes intake, service planning, resume development, job search support, and collaboration with staff to promote self-sufficiency and community integration.

The candidate should hold a Bachelor's degree in humanities, social work or related field and possess digital literacy, with the ability to manage deadlines

Qualifications

• Bachelor's degree in humanities, Social Work or related field preferred.
• Previous relevant work experience with refugees/immigrants or diverse communities preferred.
• Digital literacy with ability to learn new software.

Responsibilities

• Provides intake to employable adult consumers 18+ (some up to 20 in school).
• Develops service plans mapping goals for self-sufficiency and community integration.
• Co-develops short resumes with consumers and supports job applications.
• Assists with job search and job applications; provides job-readiness counseling.
• Provides budgeting training and public transportation orientation.
• Supports onboarding with employers and tracks employment performance.
• Documents all consumer activities via case notes and contributes to reports.

Skills

Interpersonal skills

Communication

Cultural sensitivity

Team collaboration

Time management

Education

Bachelor's degree in humanities, Social Work or related field

Tools

Word

Excel

PowerPoint

Publisher

PDF

Job description

Job Description

Employment Case Manager, Pittsburgh, PA

Employment Services /Full-time

Acculturation for Justice, Access and Peace Outreach (AJAPO) is a Refugee Resettlement serving refugees and immigrants from all over the globe in Pittsburgh and Allegheny County.

Established in 2002, AJAPO serves to improve the lives of refugees and immigrants through its programming and supports them to thrive and become independent and self-sufficient in many aspects of their lives.

AJAPO is seeking to employ an Employment Case Manager to assist our consumers with employment services as they work towards their economic and social self sufficiency in the United States. The candidate will support diversity and be ready to collaborate with other staff at AJAPO as a team to serve consumers.

Case Manager will work with individuals and families to achieve economic self-sufficiency through employment. The duties of the Case Manager will include intake, developing service plans, employment conversations with consumers, training on public transportation ride, escort to job interviews and building relationships with employers.

The successful candidate should have current authorization to work in the United States.

COVID-19 vaccination and boosters are required for our employees.

The Employment Case Manager will report to the Employment Coordinator.

The Employment Case Manager will provide services to refugees, asylees, SIVs and other eligible consumers as follows:

Main Responsibilities :

• Provides intake to employable adult consumers 18 years and older ( Some young adults may be in school up to age 20)
• Provides service plans for individuals and families to map out their visions and goals for self- sufficiency, community integration and family cohesion.
• Together with consumers, converse to develop short resumes
• Assist consumers with job search and completion of job applications
• Provides job- re4adiness counselling
• Provides budgeting training
• Provides public transportation orientation to consumers.
• Assists both consumers and employers with on-boarding services
• Tracks employment performance using in-house tracker
• Documents all consumers activities via specified case notes
• Assists with monthly, quarterly and annual reports on employment services.
• Attends internal and external meetings.

Qualifications

• Bachelor's degree in humanities, Social Work or related field preferred
• Previous relevant work experience and a demonstrated ability to effectively work with refugee, immigrant or diverse communities
• Solid understanding of issues pertinent to refugees and immigrants
• Ability to cultivate excellent relationships with consumers, staff, and partners
• Ability for tasks management: meeting deadlines and time scheduling for various assignments.
• Digital literacy is a must ( at minimum, knowledge of word, excel, power point, publisher and PDF) and ability to learn new software
• Flexibility to work after hours and few weekends when needed.
• While language ability is not needed for the position, it will be a plus, if candidate speaks any of the preferred languages such as Amharic, Arabic, Dari, French, Haitian Kreyol, Pashto, Somali, Spanish, Tigrinya, Swahili,

Skills:

• Caring, patient, energetic, motivated and hardworking person.
• Ability to take direction as well as initiative to work independently
• Ability for collaborative as well as being a team player.
• Ability to take initiative and manage multiple tasks and projects at one time
• Passion for community building, refugee and immigrant rights
• Ability to work effectively and be culturally sensitive to people from diverse backgrounds
• Good English reading, writing and communication skills
• COVID-19 vaccination and boosters are required for AJAPO employees.

Requirements:

• Hours of work are in-person from 9am - 5p.m. Monday to Friday. Occasionally depending on clients’ needs, staff work after hours and at weekends.
• Act 33/34 Child Abuse History, Pennsylvania State Police Criminal History, Federal Bureau of Investigation
• COVID-19 vaccination and boosters are required for AJAPO employees.