Employer Value & Resource Optimization Manager

Wellist; Boston (MA); On-site; USD 90,000 - 130,000; Full time

Job summary

Wellist is seeking a Manager, Resource Optimization & Employer Value to translate complex employer benefit portfolios into clear, employee-friendly content and to own client resource builds end-to-end. You will collaborate with domestic and international clients, brokers, and partners to map programs, services, and micro-resources, applying tagging to connect employees with what they need.

The role emphasizes accuracy, scalable processes, and cross-functional collaboration with Client Success,

Qualifications

• 2–4 years of experience in benefits management, HR, healthcare, consulting, operations, analytics or a related field.
• Demonstrated ability to own complex, detail-intensive projects involving multiple stakeholders and significant amounts of information.
• Exceptional attention to detail and a high personal standard for accuracy and completeness.
• Strong analytical and problem-solving skills, with the ability to make sense of complex information and apply frameworks consistently.
• Excellent writing skills and the ability to translate complex benefit offerings into clear, engaging employee-facing content.
• Strong organizational and interpersonal skills and the ability to manage multiple priorities and deadlines without sacrificing quality.
• Comfort working independently while remaining accountable to shared team goals.
• Comfort with technology platforms and AI tools and an interest in using technology to improve the quality and efficiency of your work.
• Experience working in high-growth or resource-constrained environments where adaptability, ownership and follow-through are essential.

Responsibilities

• Own assigned client resource builds from intake through approval, delivering complete, accurate work against established timelines and quality standards.
• Partner with domestic and international clients, brokers and point solution providers to understand each employer's benefits portfolio and available resources.
• Lead discovery conversations to capture the full scope of each employer's portfolio, down to individual programs, services and micro-resources.
• Develop deep knowledge of assigned client portfolios and serve as an internal resource throughout implementation and ongoing client work.
• Review complex benefit materials and identify the programs, services and micro-resources that should be represented in Wellist.
• Apply Wellist's tagging and eligibility frameworks precisely so employees are connected to resources relevant to their needs, benefits and eligibility.
• Translate complex benefit information into clear, accurate and employee-friendly content that helps people understand what support is available and how to access it.
• Coordinate review and approval with clients and benefit partners, ensuring resource work meets Wellist's standards for accuracy, completeness and usability.
• Identify high-value programs, redundancies, overlaps and gaps encountered through client portfolio work.
• Bring benefits expertise and qualitative insights from client builds to Client Success, Analytics and other teams to inform analysis and recommendations.
• Identify opportunities to improve the quality, consistency and efficiency of Wellist's resource processes.
• As you develop expertise in the role, contribute to process, technology and AI-enabled improvements that help Wellist deliver high-quality work at greater scale.
• Work closely with Client Success, Analytics, Development, Support and Benefits Operations throughout implementation and ongoing client work.
• Answer cross-functional questions about assigned client portfolios and help teams understand the benefits, resources and eligibility structures represented in Wellist.
• Keep client value and the employee experience at the center of the work.
• Within 1 month: you understand Wellist's approach to resource identification, content, tagging and quality and are certified to build listings to our standards.
• Within 2 months: you independently complete assigned resource work and consistently meet quality and timeline expectations across client builds.
• Within 3 months: you own client resource builds end-to-end, producing complete, accurate, high-quality work with increasing independence.
• As you grow in the role: you become a trusted expert on client benefit portfolios and contribute insights that improve our processes, technology and ability to deliver measurable value at scale.

Job description

Wellist is seeking a Manager, Resource Optimization & Employer Value to translate complex employer benefit portfolios into clear, employee-friendly content and to own client resource builds end-to-end. You will collaborate with domestic and international clients, brokers, and partners to map programs, services, and micro-resources, applying tagging to connect employees with what they need.

The role emphasizes accuracy, scalable processes, and cross-functional collaboration with Client Success,