EMPLOYEE TRAINING SPECIALIST II

State of Maryland - DHS - Baltimore City DSS; Baltimore (MD); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental and vision plans

Telework

Job summary

State of Maryland - DHS - Baltimore City DSS is seeking an Employee Training Specialist II to coordinate onboarding, design training curricula, and manage learning programs for approximately 1,500 employees at the Baltimore City Department of Social Services Office of Learning.

You will administer training via Workday Learning, monitor completion, and evaluate outcomes to drive continuous improvement and ensure staff readiness for service delivery.

Qualifications

• Six years of experience planning and conducting employee development and training.
• Experience designing and delivering training materials and instruction.

Responsibilities

• Designs, develops, updates, and implements training and staff development activities for agency employees.
• Coordinates new employee orientation, onboarding, and new worker training.
• Administers employee learning activities through Workday Learning and tracks completion.
• Evaluates training effectiveness and analyzes data to identify improvements.

Skills

Training development

Curriculum design

Onboarding coordination

Workday Learning

Training evaluation

Education

Bachelor's degree in a related field

Tools

Workday Learning

Job description

Introduction

When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults. We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.

GRADE

STD0014

LOCATION OF POSITION

• Baltimore City Department of Social Services
• Office of Learning
• 2000 N. Broadway, 5th Floor
• Baltimore, MD 21213

Main Purpose of Job

The main purpose of the Employee Training Specialist II is to support BCDSS’s mission by ensuring employees are properly prepared, trained, and supported to carry out their job responsibilities effectively. The position provides agency-wide workforce development services for approximately 1,500 employees, including coordinating new employee orientation and onboarding, required and new worker training, professional development, and ongoing learning activities. The position also assesses training needs, develops and delivers training materials and instruction, administers learning through Workday Learning, monitors training completion, and evaluates training effectiveness. By ensuring new employees are prepared to assume their duties and existing employees remain current on agency policies, procedures, systems, and operational requirements, the position helps maintain a knowledgeable, capable, and work-ready workforce that supports effective service delivery throughout BCDSS. At all times, the incumbent will provide customer service that meets or exceeds the standards set by the Department.

POSITION DUTIES

Training Development, Curriculum Design, and Preparation

• Designs, develops, updates, and implements training and staff development activities for agency employees based on identified organizational and employee learning needs.
• Conducts research and assesses training needs to ensure training supports the mission, vision, values, strategic priorities, policies, procedures, systems, and operational requirements of the Baltimore City Department of Social Services.
• Develops and revises curricula, lesson plans, facilitator guides, scripts, job aids, assessments, handouts, manuals, exercises, presentations, and other instructional materials.
• Reviews existing training materials and makes revisions in response to changes in agency policy, procedures, systems, regulations, program requirements, evaluation findings, and identified employee learning needs.

Employee Onboarding, Training Coordination, and Learning Administration

• Coordinates new employee orientation, onboarding, and new worker training to support the preparation of newly hired employees before they assume full program responsibilities.
• Supports the onboarding and training of newly hired employees annually as part of the Office of Learning's agency-wide workforce development function. Assigns, schedules, coordinates, and monitors required, mandatory, compliance-related, new worker, policy, systems, and program-specific training.
• Administers employee learning activities through Workday Learning, including training assignments, registrations, enrollment support, completion monitoring, and employee assistance.
• Monitors completion of required learning activities and conducts appropriate follow-up to help ensure employees satisfy established training requirements within required timeframes.

Training Evaluation, Analysis, and Continuous Improvement

• Evaluates training and staff development activities to determine effectiveness and alignment with agency goals, employee learning needs, and intended training outcomes.
• Administers and reviews training evaluations, assessments, surveys, participant feedback, and other available training data.
• Analyzes quantitative and qualitative training data to identify trends, strengths, gaps, and opportunities for improvement.
• Monitors course outcomes, training operations, programs, processes, and practices for quality and effectiveness.
• Uses evaluation findings to revise curricula, instructional methods, assessments, job aids, and other learning resources.
• Makes recommendations to Office of Learning leadership regarding training needs, course offerings, instructional approaches, and improvements to employee development activities.

MINIMUM QUALIFICATIONS

• Experience: Six years of experience planning and conducting employee development and training.

Notes:

• Candidate may substitute the possession of a Bachelor's degree from an accredited college or university and two years of experience planning, conducting or coordinating training or staff development activities for the required experience.
• Candidate may substitute U.S. Armed Forces military service experience as a commissioned officer in education and training classification or education and training specialty codes in the education and training field of work on a year‑for‑year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

• One year experience presenting training materials via PowerPoint, Canva, or Google Slides to large groups.
• One year of computer experience using Microsoft Office and Google Workspace.
• One year experience designing and creating instructional lesson plans.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

NOT APPLICABLE.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year. If you are in State service and you are a promotional candidate, your salary will be determined in accordance with State of Maryland guidelines.

EXAMINATION PROCESS

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be asked to complete a supplemental questionnaire. The supplemental questionnaire may be used as part of the rating process. Therefore, it is important that you provide complete and accurate information on your application. For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.

BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost.

• Personal Leave – new State employees are awarded six (6) personnel days annually (prorated based on start date).
• Annual Leave – ten (10) days of accumulated annual leave per year.
• Sick Leave – fifteen (15) days of accumulated sick leave per year.
• Parental Leave – up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
• Holidays – State employees also celebrate at least twelve (12) holiday per year.
• Pension – State employees earn credits towards a retirement pension.
• Positions may be eligible for telework.

FURTHER INSTRUCTIONS

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.