Employee Support (ES) Generalist

Clark Associates; Georgia; On-site; USD 60,000 - 80,000; Full time

Job summary

Clark Associates is seeking an ES Generalist to provide on-site, front-line HR support in a fast-paced distribution center. You will handle onboarding, benefits questions, leave coordination, and basic employee relations while ensuring compliant, consistent processes across all shifts.

You will maintain HR records, assist with investigations as needed, and partner with operations leaders to foster a positive work environment.

Qualifications

• Front-line HR support including onboarding logistics and new-hire check-ins.
• Basic benefits and leave support, including open enrollment assistance.
• Employee relations support and policy guidance.
• Accurate documentation and HRIS updates.

Responsibilities

• Maintain floor presence to answer employee questions and provide ES support.
• Execute onboarding check-ins, badge distribution, postings, and basic assistance.
• Build cross-department relationships to understand employee needs and report trends to the ESBP.
• Coordinate engagement activities and track participation.
• Provide managers with policy interpretation and ES procedures support.
• Support investigations by organizing documentation and maintaining records.
• Monitor attendance trends and assist with return-to-work conversations and documentation.
• Maintain accurate employee files, HRIS updates, and required postings.
• Provide basic benefits support and coordinate with Leave Administration for leave information.
• Support onboarding with Recruiting and Training for pre-employment and day-one processes.
• Track ES trainings and onboarding milestones and assist new managers with ES processes.

Job description

Job Summary

The ES Generalist provides front-line, on-site support within a fast-paced distribution center, executing core ES processes and ensuring consistent, accurate operations across all shifts. The ES Generalist maintains a strong floor presence, supports onboarding documentation and new hire check-ins, provides basic benefits and leave support (e.g., open enrollment assistance, leave intake), and assists with routine employee relations matters. This role reports to the ESBP and works closely with operations leaders to maintain a positive, compliant work environment.

Responsibilities

Employee Support & Engagement

• Maintain a consistent floor presence to answer employee questions and provide first-line ES support.
• Execute routine HR tasks including onboarding check-ins, badge distribution, communication postings, and employee assistance.
• Build relationships across departments and shifts to understand employee needs and communicate observations and trends to the ESBP.
• Support engagement activities by coordinating logistics, distributing materials, and tracking participation.

Employee Relations & Policy Guidance

• Provide managers with basic support on policy interpretation, documentation requirements, and ES procedures.
• Support ESBP-led investigations by organizing documentation and maintaining accurate records.
• Monitor attendance trends and assist supervisors with return-to-work conversations and corrective action documentation.
• Ensure consistent application of company policies and to complex issues to the ESBP.

ES Operations & Compliance

• Maintain accurate employee files, HRIS updates, and required documentation.
• Execute compliance tasks including I-9 audits, documentation collection, and required postings.
• Track ES metrics such as turnover, onboarding completion, training compliance, and engagement activities.

Benefits & Leave Support

• Provide basic benefits support, including open enrollment assistance and employee questions, routing complex matters to the Benefits & Compensation team.
• Support leave intake and coordinate leave-related information with centralized Leave Administration team.

Employee Onboarding Support

• Partner with Recruiting and Training & Development to ensure smooth pre-employment and day-one processes.
• Conduct or support new hire orientation sessions and ensure all onboarding paperwork is completed accurately.
• Support hiring surges as needed.

Training Support

• Track completion of ES-related trainings and onboarding milestones.
• Provide basic support to new managers on ES processes, documentation expectations, and system navigation