Employee Support (ES) Generalist

Clark Associates; Bloomsburg (Columbia County); On-site; USD 45,000 - 60,000; Full time

Job summary

Clark Associates is seeking an ES Generalist to provide on-site, front-line employee support in a fast-paced distribution center. You will perform core ES processes, maintain accurate records, help with onboarding check-ins, and assist with benefits questions and policy guidance.

You will collaborate with the ESBP and operations leaders to ensure compliant, positive employee relations, run routine documentation, track onboarding and training milestones, and support leave administration as needed.

Qualifications

• Experience supporting HR operations in large-scale environments.
• Ability to manage onboarding tasks, badges, and HR documentation.
• Basic understanding of employee relations and policy interpretation.
• Strong written and verbal communication across departments.
• Familiarity with HRIS updates and compliance tasks (I-9, postings).

Responsibilities

• Maintain a consistent floor presence to answer employee questions and provide first-line ES support.
• Execute onboarding checks, badge distribution, postings, and employee assistance.
• Support engagement activities and track participation.
• Assist investigations by organizing documentation and maintaining records.
• Monitor attendance trends and support return-to-work conversations.
• Ensure consistent application of policies and escalate complex issues to the ESBP.
• Maintain employee files, HRIS updates, and required documentation.
• Track ES metrics such as turnover, onboarding completion, and training compliance.
• Provide basic benefits support and coordinate leave with centralized teams.
• Partner with Recruiting and Training & Development for smooth onboarding.
• Support new manager training and system navigation.

Skills

Employee relations

HRIS

Onboarding

Policy interpretation

Communication

Tools

HRIS platform

Microsoft Office

Job description

Job Summary

The ES Generalist provides front-line, on-site support within a fast-paced distribution center, executing core ES processes and ensuring consistent, accurate operations across all shifts. The ES Generalist maintains a strong floor presence, supports onboarding documentation and new hire check-ins, provides basic benefits and leave support (e.g., open enrollment assistance, leave intake), and assists with routine employee relations matters. This role reports to the ESBP and works closely with operations leaders to maintain a positive, compliant work environment.

Responsibilities

Employee Support & Engagement

• Maintain a consistent floor presence to answer employee questions and provide first-line ES support.
• Execute routine HR tasks including onboarding check-ins, badge distribution, communication postings, and employee assistance.
• Build relationships across departments and shifts to understand employee needs and communicate observations and trends to the ESBP.
• Support engagement activities by coordinating logistics, distributing materials, and tracking participation.

Employee Relations & Policy Guidance

• Provide managers with basic support on policy interpretation, documentation requirements, and ES procedures.
• Support ESBP-led investigations by organizing documentation and maintaining accurate records.
• Monitor attendance trends and assist supervisors with return-to-work conversations and corrective action documentation.
• Ensure consistent application of company policies and escalate complex issues to the ESBP.

ES Operations & Compliance

• Maintain accurate employee files, HRIS updates, and required documentation.
• Execute compliance tasks including I-9 audits, documentation collection, and required postings.
• Track ES metrics such as turnover, onboarding completion, training compliance, and engagement activities.

Benefits & Leave Support

• Provide basic benefits support, including open enrollment assistance and employee questions, routing complex matters to the Benefits & Compensation team.
• Support leave intake and coordinate leave-related information with centralized Leave Administration team.

Employee Onboarding Support

• Partner with Recruiting and Training & Development to ensure smooth pre-employment and day-one processes.
• Conduct or support new hire orientation sessions and ensure all onboarding paperwork is completed accurately.
• Support hiring surges as needed.

Training Support

• Track completion of ES-related trainings and onboarding milestones.
• Provide basic support to new managers on ES processes, documentation expectations, and system navigation