Employee Support Generalist

Clark Associates; Madisonville (KY); On-site; USD 42,000 - 65,000; Full time

Job summary

Clark Associates is seeking an ES Generalist to provide front-line, on-site HR support in a fast-paced distribution center. You will help with onboarding, benefits and leave support, policy guidance, and employee relations while partnering with the ESBP and operations leaders to maintain a compliant, positive work environment.

This role requires strong communication across shifts, accurate HRIS maintenance, and proactive engagement activities to support turnover reduction and training compliance.

Qualifications

• Experience supporting HR processes in a fast-paced environment.
• Knowledge of I-9 audits, benefits, leave administration helpful.
• Strong documentation and record-keeping discipline.
• Effective communication across departments and shifts.

Responsibilities

• Maintain floor presence and provide first-line ES support.
• Assist onboarding, badge distribution, and postings.
• Coordinate engagement activities and attendance tracking.
• Support investigations and maintain records.
• Assist with compliance tasks and HRIS updates.
• Support Leave Administration and benefits questions.
• Partner with Recruiting and Training for onboarding.
• Track ES-related trainings and milestones.

Skills

Employee relations

Onboarding

HRIS

Policy interpretation

Education

Bachelor's in Human Resources

Tools

HRIS

MS Office

Job description

Job Summary

The ES Generalist provides front-line, on-site support within a fast-paced distribution center, executing core ES processes and ensuring consistent, accurate operations across all shifts. The ES Generalist maintains a strong floor presence, supports onboarding documentation and new hire check-ins, provides basic benefits and leave support (e.g., open enrollment assistance, leave intake), and assists with routine employee relations matters. This role reports to the ESBP and works closely with operations leaders to maintain a positive, compliant work environment.

Responsibilities

Employee Support & Engagement

• Maintain a consistent floor presence to answer employee questions and provide first-line ES support.
• Execute routine HR tasks including onboarding check-ins, badge distribution, communication postings, and employee assistance.
• Build relationships across departments and shifts to understand employee needs and communicate observations and trends to the ESBP.
• Support engagement activities by coordinating logistics, distributing materials, and tracking participation.

Employee Relations & Policy Guidance

• Provide managers with basic support on policy interpretation, documentation requirements, and ES procedures.
• Support ESBP-led investigations by organizing documentation and maintaining accurate records.
• Monitor attendance trends and assist supervisors with return-to-work conversations and corrective action documentation.
• Ensure consistent application of company policies and to complex issues to the ESBP.

ES Operations & Compliance

• Maintain accurate employee files, HRIS updates, and required documentation.
• Execute compliance tasks including I-9 audits, documentation collection, and required postings.
• Track ES metrics such as turnover, onboarding completion, training compliance, and engagement activities.

Benefits & Leave Support

• Provide basic benefits support, including open enrollment assistance and employee questions, routing complex matters to the Benefits & Compensation team.
• Support leave intake and coordinate leave-related information with centralized Leave Administration team.

Employee Onboarding Support

• Partner with Recruiting and Training & Development to ensure smooth pre-employment and day-one processes.
• Conduct or support new hire orientation sessions and ensure all onboarding paperwork is completed accurately.
• Support hiring surges as needed.

Training Support

• Track completion of ES-related trainings and onboarding milestones.
• Provide basic support to new managers on ES processes, documentation expectations, and system navigation