HR Coordinator I

TechDigital Group; California (MO); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading technology firm is looking for an ES People Advisor in California, Missouri. This role involves providing exceptional customer service to Salesforce employees and managers, supporting the knowledge base, and managing customer interactions via a case management tool. Ideal candidates will have at least 2 years of HR experience, ideally with Workday HCM, and have strong problem-solving skills. Being bilingual and able to work PST hours is preferred. This position offers the opportunity to enhance employee experiences in a dynamic environment.

Qualifications

• 2 years prior work experience in Human Resources or customer service environment preferred.
• Prior experience with Workday HCM or similar HRIS is highly desirable.
• Exceptional problem solving skills and commitment to continuous learning.

Responsibilities

• Provide exemplary customer service to employees and managers via various channels.
• Support the knowledge base and facilitate self-service for employees.
• Record and supervise customer interactions to ensure timely resolution.

Skills

Customer service excellence

Problem solving

Data integrity

Verbal and written communication

Team collaboration

Tools

Workday HCM

Case Management systems

Job description

Employee Success (ES) is made up of human resources (HR) professionals who come together to continue to build Salesforce with a goal of helping our employees do the best work of their lives. In Employee Success, we attract and retain the top talent critical to growing out our organization with the Ohana style treatment. Whether we are recruiting the next extraordinary candidate for our company, implementing new programs, or refining our current operations, Employee Success is passionate about the design, development and delivery of an elite employee experience, which allows Salesforce to deliver a premier customer experience in the market.

The ES People Advisor is a member of a globally diverse team providing mentorship and assistance to geographically dispersed employees using the latest Salesforce technology. The successful candidate has strong organizational skills with a high attention to detail, time management and communication skills, a commitment to outstanding customer support, and the ability to establish relationships at every level of the organization. This person must be comfortable dealing with highly critical and confidential matters. Our ideal candidate enjoys working in dynamic and high-growth environments and is interested in gaining exposure to a variety of HR subject areas.

Your Impact

• Provide superior customer service to employees and managers of Salesforce via our Basecamp customer portal, and other social channels.
• Support our knowledge base within Basecamp; close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for employees' self-service.
• Record and supervise all customer interactions using a case management tool responding to inquiries on benefits, time off, compensation, immigration, HR Policy and employee data. Follow through to ensure all assigned cases are resolved and closed timely and appropriately.
• Develop an understanding of Workday as a tool and leverage its capabilities for manager and employee self-service process inquiries.
• Maintain appropriate level of process, program, and policy knowledge in order to assist Employees.
• Proactively identify inefficiencies and inconsistencies and collaborate towards an improved and more productive process that enhances the employee and/or manager's experience with the process.
• Assist with User Acceptance Testing for system enhancements.
• Process corrections or transactions not handled through Employee or Manager Self Service in Workday.
• Participate in projects to further improve and modernize ES People Services processes for a seamless employee experience.

Requirements

• 2 years prior work experience in Human Resources or a centralized customer service environment preferred
• Prior experience with Workday HCM or similar HRIS is highly desirable
• Experience working in a Case Management system
• Exceptional problem solving skills with a strong desire for data integrity, process definition, and continuous learning
• Excellent verbal and written communication skills
• The ability to navigate and collaborate with employees through personal circumstances
• Ability to diagnose a problem and lead correction efforts through effective communication and execution
• Superior employee experience focus
• Ability to navigate in a high-paced evolving environment with contending priorities
• Ability to maintain confidentiality in all aspects of job responsibilities
• Appetite for growth and desire to drive process improvements applying technology
• Work effectively in a team setting
• Experience working in HR shared services organization for an established company is ideal
• Candidate should be Bi-lingual and able to work PST hours with great communication, and writing skills