Employee Services Assistant

ERock; Houston (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay reflective of skill

Company-Paid Life Insurance

Flexible Spending Account (FSA)

Wellness Programs and Incentives

401(k) Retirement Plan & Company Match

Paid Time Off – Sick & Vacation Time

Paid Holidays

Eligible for overtime

Job summary

ERock seeks an Employee Services Assistant to ensure smooth office operations. You will greet visitors, handle reception duties, manage meetings, and keep common areas tidy.

You will support safety processes and coordinate with IT and Safety for new-hire spaces, travel, and events. The role requires a 2+ year background in administration or customer service, an Associate’s degree, and the ability to lift up to 30 pounds.

Qualifications

• Associate’s degree or equivalent required.
• 2+ years of administrative and/or customer service experience.
• Able to lift objects up to 30 pounds.
• Must be able to work onsite Monday – Friday each week at assigned location.
• Verbal and written communication skills to interact clearly with customers, vendors, and other employees.
• Strong computer skills and proficiency with MS Office (Teams, Outlook, Word, Excel & SharePoint)
• Ability to handle highly sensitive information in a confidential manner.
• Demonstrate strong organizational skills and attention to detail.
• Ability to prioritize and work well in an environment with competing demands.
• Strong customer service skills, self-starter, highly motivated, and flexible as priorities change.
• Ability to work in a team environment and coordinate with other areas to achieve goals and objectives with minimum direct supervision.

Responsibilities

• Greet visitors, sign in, and conduct safety orientation.
• Open and close protocols.
• Maintain a clean, organized main reception area.
• Restock kitchen and maintain break-room cleanliness.
• Provide admin support: scheduling meetings, preparing documents, mailing, maintaining conference rooms.
• Monitor and replenish office and kitchen supplies; track spending.
• Assist employees and address facility-related requests.
• Support safety protocols and drills.
• Arrange workspace for new hires; setup meetings and events.
• Occasional overtime or weekend support for events.

Skills

Strong communication

Organizational skills

Customer service

Team collaboration

Attention to detail

MS Office proficiency

Education

Associate’s degree or equivalent

Tools

MS Office

SharePoint

Excel

Outlook

Teams

Word

Job description

We are ERock!
ERock is a leader and innovator in distributed energy. ERock has responded to long-term trends in electricity by becoming the first smart-grid supplier to US energy consumers. The company installs, operates, and integrates its highly flexible, low-cost, quick-response distributed generation to increase reliability and stability, reduce costs, and decrease carbon footprint.

Job Type

Full-time

Description

ERock is a leader and innovator in distributed energy. ERock has responded to long-term trends in electricity by becoming the first smart-grid supplier to US energy consumers. The company installs, operates, and integrates its highly flexible, low-cost, quick-response distributed generation to increase reliability and stability, reduce costs, and decrease carbon footprint.
At ERock, our backup generators ensure that customers will never be without power, allowing their business to operate normally when there is an outage in the area. Our innovative approach provides customers with highly reliable, ultra-clean backup generation at a fraction of the cost of traditional backup solutions. We seek those who share our commitment to customer service, innovation, and ingenuity.

Role Overview

As an Employee Services Assistant, you will be responsible for ensuring the smooth functioning of the office by assisting with various administrative, clerical and operational tasks. You will contribute to creating a safe, clean, and organized environment for employees, clients, and visitors. The ideal candidate will be an outgoing team player, an excellent communicator, demonstrate a positive, welcoming attitude, and be able to multitask and manage various responsibilities.
This position will support our Titan facility in Northwest Houston and report directly to the Supervisor, Employee Services.

Key Responsibilities

• Greet visitors, make sure they sign in, and go through safety orientation.
• Perform the opening and closing protocols.
• Maintain a clean and organized main reception area.
• Re-stock kitchen supplies, maintain a clean, working office environment, and assist with break-room cleanliness and organization.
• Assist employees as needed and address facility-related requests.
• Monitor and replenish office supplies, kitchen supplies, and office consumables.
• Keep track of spending on consumables, furniture, supplies, event support, etc.
• Provide administrative support to site personnel, including scheduling meetings, preparing documentation, mailing documents, and keeping conference rooms and common areas tidy.
• Keep track of company accounts and processes for shipping and employee requests, etc.
• Accept packages, mail and acknowledge the receipt of them to the purchaser. Deliver packages as needed.
• Support safety protocols by identifying and addressing potential hazards, ensuring emergency exits are clear, and participate in safety drills.
• Assist in setting up and arranging furniture, equipment, and materials for meetings, events, or workspace changes.
• Ensure compliance with health, safety, and environmental regulations applicable.
• Work together with Safety and IT to ensure new hires’ work spaces are arranged and in order according to submitted requests.
• Support travel as needed.
• Support employee events as needed.
• Participate in special projects as directed.
• May require occasional overtime or weekend support for special events.
• Other responsibilities may be assigned as needed.

Requirements

Basic (Required) Qualifications

• Associate’s degree or equivalent required.
• 2+ years of administrative and/or customer service experience.
• Able to lift objects up to 30 pounds.
• Must be able to work onsite Monday – Friday each week at assigned location.
• Verbal and written communication skills to interact clearly with customers, vendors, and other employees.
• Strong computer skills and proficiency with MS Office (Teams, Outlook, Word, Excel & SharePoint)
• Ability to handle highly sensitive information in a confidential manner.
• Demonstrate strong organizational skills and attention to detail.
• Ability to prioritize and work well in an environment with competing demands.
• Strong customer service skills, self-starter, highly motivated, and flexible as priorities change.
• Ability to work in a team environment and coordinate with other areas to achieve goals and objectives with minimum direct supervision.

Benefits

• Competitive pay reflective of skill and experience level.
• Company-Paid Life Insurance
• Flexible Spending Account (FSA)
• Wellness Programs and Incentives
• 401(k) Retirement Plan & Company Match
• Paid Time Off – Sick & Vacation Time
• Paid Holidays
• Eligible for overtime

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ERock is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

At ERock, we embrace diversity, including all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education — to name a few. We understand and recognize that diverse backgrounds and perspectives strengthen our teams and our business. The foundation of our diversity efforts is closely tied to our core values specifically our value of “The Team” which includes “Mutual Respect, Openness, and Honesty.”