Employee Resources Representative

Graybar; Chesterfield (MO); Hybrid; USD 24,000 - 34,000; Full time

Benefits offered by this job

Benefits package

Employee stock ownership

Paid time off

Job summary

Graybar is seeking an Employee Resources Representative to be the first contact for staff questions on HR, payroll, benefits, and policies. You will use HR self-service tools and Workday to assist employees and managers.

Responsibilities include handling inquiries via phone, email, chat, and portal; maintaining records; and performing HR administrative duties with accuracy and discretion. This is a hybrid role with in-office and remote days.

Qualifications

• Requires high school diploma or GED; associate degree preferred.
• 1+ year of customer-facing experience; HR/Workday experience preferred.
• Strong customer service and communication skills; assist employees and managers professionally.
• Excellent problem-solving, research, and organizational abilities with attention to detail.
• Proficiency with Microsoft Office and HR systems; able to learn HR tools.

Responsibilities

• Serve as first point of contact for employee and manager HR questions.
• Research and resolve inquiries via phone, email, chat, and HR service portal.
• Support employees/managers with Workday and HR self-service tools.
• Process and maintain employee records including life events and terminations.
• Perform HR administrative duties and maintain accurate data.
• Explain policies, benefits programs, and HR procedures.

Skills

Customer service

Communication

Problem solving

Organization

Multitasking

Calm under pressure

HR systems navigation

Education

High school diploma or GED

Associate degree preferred

Tools

Workday

HRIS

Employee Self-Service

Manager Self-Service

Microsoft Office

Job description

Make a difference.

As an Employee Resources Representative, you will serve as the first point of contact for employee and manager questions related to HR, payroll, benefits, and company policies while providing support through HR self-service tools and systems.

In This Role, You Will

• Serve as the first point of contact for employee and manager questions related to HR, payroll, benefits, and company policies.
• Research and resolve employee and retiree inquiries through phone, email, chat, and the HR service portal.
• Support employees and managers with Workday, Employee Self-Service, and Manager Self-Service tools to promote self-sufficiency.
• Process and maintain employee records, including life events, personal information updates, transfers, promotions, and terminations.
• Perform HR administrative duties and maintain accurate employee data and records.
• Explain company policies, benefits programs, and HR procedures to employees and managers.
• Process, verify, and maintain employment-related documentation for various HR activities.
• Conduct payroll input reviews and processing audits to ensure accuracy.
• Provide general administrative support to the HR team as needed.

What You Bring To The Table

• High school diploma or GED required; associate degree preferred.
• 1+ year of customer-facing experience required; HR, HRIS, or Workday experience preferred.
• Strong customer service and communication skills, with the ability to professionally assist employees and managers.
• Excellent problem-solving, research, and organizational abilities with a strong attention to detail.
• Proficiency with Microsoft Office and the ability to learn and navigate HR systems.
• Ability to multitask, prioritize competing requests, and remain calm when handling sensitive or challenging situations.

Shift and Hours:

This position currently offers a hybrid schedule (3 days in-office, 2 days remote). Employees must be available to work onsite as needed, and the hybrid arrangement may be modified or discontinued based on business needs.

Compensation Details:

The expected starting rate of pay for this position is $21.00 per hour, depending on experience.

The Value Of Graybar

At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like:

• Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.
• Life Insurance coverage for you and options for your family.
• Save on expenses with Flexible Spending Accounts.
• Enjoy our Disability Benefits at no cost to you.
• Share in our success with Profit Sharing Plans.
• 401(k) Savings Plan with company match to help secure your future.
• Paid Vacation & Sick Days to spend time away from work or in case of an illness.
• Rest and recharge during our Paid Holidays throughout the year.
• Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health.
• Volunteer with Community Time Off to give back to the community.
• Predictable Work Schedules to plan your life: no weekends or nights for most roles.
• Celebrate your and others' achievements with our Employee Recognition Program.
• Reach your career goals with our Educational Reimbursement and Career Development Programs.
• And More Perks that support your well-being and career growth.

Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information.

Why should you join Graybar?

At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it’s the right thing to do and the right way to run our business.

We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team.

That’s what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company.

Equal Opportunity Employer/Vet/Disabled