Employee Resource Manager

Portland State University, College of Urban and Public Affairs; Portland (OR); On-site; USD 49,000 - 55,000; Full time

Benefits offered by this job

Comprehensive benefits package

Healthcare 95% premium paid

Employer-funded retirement plans

Tuition reduction 70%

Job summary

Portland State University is seeking an Employee Resource Manager to oversee the HR Employee Resource Center in downtown Portland. You will supervise two full-time staff and student workers while ensuring superb customer service and accurate administrative operations.

Responsibilities include onboarding, data entry, verifications, orientation, and international documentation, plus managing purchasing, work orders, telecom, and access control.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field or equivalent operational experience.
• 1–3 years of lead and/or supervisory experience in HR.
• Experience with onboarding, recruiting, and HR functions.
• Ability to supervise diverse staff and promote equitable workplace.

Responsibilities

• Oversee daily operations of HR Employee Resource Center.
• Supervise two full-time employees and student staff.
• Lead onboarding, data entry, employment verifications, and personnel file compliance.
• Coordinate employee orientation and international employee documentation.
• Manage purchasing, work orders, telecommunications, and building/badge access.

Skills

Leadership

Onboarding

Customer service

Communication

Confidentiality

Multi-tasking

Education

Bachelor’s degree in HR or related field

Tools

HRIS

CRM system

Job description

Position Announcement

Position Details

Proposed Start Date 11/02/2026 Classification Title Administrative Support Rank N - No Rank Working Title Employee Resource Manager Department 600300 - HRC Human Resource Center Position Number D95141 Representation UU - Unclassified Unrepresented Renewable Renewable End date, if applicable Position FTE 1.0 Tenure Status N - not applicable

Position Summary

Brief Description of PSU/School/Dept

Portland State University is Oregon’s most affordable public research university, located in the heart of one of America’s most dynamic cities. Our mission to “let knowledge serve the city” reflects our dedication to turning ideas into action— in Portland and around the world. The city is our campus, giving students unmatched access to career connections, a vibrant cultural scene and hands‑on learning experiences with hundreds of community partners.

More than 20,000 students from all backgrounds bring diverse perspectives to our classrooms and campus life, from the tree‑lined Park Blocks to the bustling Urban Plaza and state‑of‑the‑art science labs. We are proud of our world‑class faculty, groundbreaking research and international reputation for excellence in sustainability, community engagement and innovation.

Position Summary

The HR Employee Resource Manager oversees the daily operations of the HR Employee Resource Center, serving as the primary point of contact for employee inquiries, front‑desk reception, and foundational HR support services. This role directly supervises two full‑time employees and a team of student employees, ensuring exceptional customer service, efficient workflow, and accurate administrative operations.

In addition to managing front‑line operations, the Manager supports key HR processes—including new hire onboarding, data entry, employment verifications, personnel file compliance, employee orientation, and international employee documentation. Furthermore, this position manages critical departmental operations, including purchasing, work orders, telecommunications, and building/badge access.

This position is not eligible for remote work.

This is a permanent full‑time position within an innovative team‑oriented environment located in downtown Portland, and includes a comprehensive benefits package with paid time off including paid sick time, paid holidays and paid vacation days, 95% employer‑funded premium healthcare, employer‑funded retirement plans, and 70% off of tuition for the employee, dependent children, and your spouse or domestic partner.

Minimum Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field or equivalent operational experience
• 1 to 3 years of lead and/or supervisory experience.
• Previous experience in Human Resources with knowledge of onboarding, recruiting, or other basic HR functions
• Demonstrated ability to supervise and direct a diverse staff while promoting an inviting and equitable workplace environment.
• Reliable, with high integrity and strong work ethic
• Excellent oral and interpersonal communication skills
• Understanding of and commitment to excellent customer service
• Highly organized and efficient worker; skilled at multi‑tasking and an eye for process improvement
• Experience working with people from diverse backgrounds and different communication styles
• Ability to maintain strict confidentiality

Preferred Qualifications

• Previous experience working in a large, complex organization
• Experience using an HRIS and/or CRM system

Key Cultural Competencies

• Create an environment that acknowledges, encourages, and celebrates differences.
• Function and communicate effectively and respectfully within the context of varying beliefs, behaviors, orientations, identities, and cultural backgrounds.
• Seek opportunities to gain experience working and collaborating in diverse, multicultural, and inclusive settings with a willingness to change for continual improvement.
• Adhere to all of PSU’s policies including the policies on Prohibited Discrimination & Harassment and the Professional Standards of Conduct.

Environmental Stewardship

Contributes to a culture of environmental stewardship, practices resource conservation, and actively works toward achieving long‑term sustainability goals.

Work Days/Hours Monday‑Friday, 8am-5pm

Total Compensation Range & Benefits Statement

The annual salary for this position will be $49,140-$54,960 and may be negotiated within this range.

An excellent benefits package includes 95% premium paid healthcare; a generous retirement and vacation package; and reduced tuition rates for employee, spouse or dependent at any of the Oregon University System schools. Please visit our total compensation calculator to see the full value of our benefits package.